[Resolved] Xolo — after sale services | |||
sir, i had bought xolo q1000 on 02.09.2013, due to some unknown reason the phone starting restarting on its own, i brought the same to xolo service centre located in kalkaji (JMV Technosol Pvt.Ltd, K-12A, Kalkaji, New Delhi-19.[protected] on 28.05.2014 (its still under warranty). the service center people told me to contact them after two weeks, i called up the toll free number and they informed me that my phone was fixed and it was pending signature by the engineer in noida. after a week, when i did not receive any information regarding the status of my phone, i went to the service center again and they told me that it will take time and i will get a text msg when the phone has arrived. since then i have mailed many emails to the customer service (xolo care, [protected]@xolo.in)no response, then i found out that Mr. Gaurav Kapoor is the service head of the entire North zone, his Phone no. [protected], i tried calling him (he did not respond, texted me instead to text him the problem), i had even texted him regarding the problems i have been having, no response and no help has been provided as off now.i have even tried to contact Vishal Sehgal (CEO), Sunil Raina (Business Head)on Facebook and i have sent them messages regarding the problems i have been having with after sales services, all fell on deaf ears.i had even sent sms on the customer care phone number, but nothing seems to be working. i think the company (xolo) knows that middle class people like us dont have time to chase them around in consumer court, thats why they are not responding and ignoring me, and others like me. till date, i have not got my phone back, kindly help.these are my details: name : Aashish george imei no. : [protected] work order no.[protected]work order dated : 28/05/2014 Was this information helpful? | |||
Aug 24, 2016 Complaint marked as Resolved Xolo customer support has been notified about the posted complaint. Verified Support Sep 20, 2014 Xolo Customer Care's response Dear Mr.Ashish
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your post dated 07.07.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q1000.
We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the new work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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8 Comments | |||
Comments
Friend give higher authorities of people's email I'd to whom you emailed like gaurav and Vishal... I will also email to them and try to bring the matter into media.
I m also facing the same issue.
I m also facing the same issue.
Let's get together and bring the matter in front of the media.
When anyone o[censored]s is alone the result may not come out, let's get together somewhere and then call the media.. This is the height now, we cannot tolerate it anymore.
Email me your opinion at: tanveer775 @yahoo.com
When anyone o[censored]s is alone the result may not come out, let's get together somewhere and then call the media.. This is the height now, we cannot tolerate it anymore.
Email me your opinion at: tanveer775 @yahoo.com
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(+91-[protected]) also has stopped reacting, this behaviour is not
expected out of people who are trying to correct their mistake.today also, i have texted both Mr.RituRaj [protected] and Mr. Gaurav Kapoor (+91-[protected]). i really really
want to file a consumer complaint against this company and these
employees, give the certified copy of the complain to the local
newspaper and should spread awarness to other consumers regarding there after sales service. the very reason i am not doing so is because i am a working man and i hardly get time to follow this through.if my condition is like this, i can only imagine, people who have no idea about what to do, how much will they be suffering? and now the battery has swollen and i dont know if i will get a replacement on that too? this is by far my worst experience with a company.MY PHONE IS GONE SINCE 28/05/2014 AND TILL DATE, NOTHING!