[Resolved] Xolo — Didn't receive my phone even after 1 and a half months.

syed jari

from Delhi, Delhi

Address:

New Delhi, Delhi

The Xolo service center in lajpat nagar, New Delhi, under the name of TECHNOCARE SOUTIONS, it's been more than a month since I gave my phone, XOLO Q900s, for a broken display change and they haven't been able to get it repaired. I submitted my phone on 22nd november and its the end of december. Xolo is a good company but there service center and there services suck big time. Whenever I call at the center, they repeat the same memorised sentence " It will be done in 7 days. You'll get a call when it gets repaired ". I have been listening to this stupid sentence for the past 1 and a half months. They should feel ashamed about themselves. Because of such kinds of issue, people prefer buying a samsung or a nokia. Atleast there services are good.

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Complaint marked as Resolved

Verified Support

Jan 02, 2015

Xolo Customer Care's response Dear Mr. Jari, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 30.12.2014 regarding your complaint for your XOLO Smartphone (Q900s). As it is confirmed that you have already submitted your handset at our authorized service centre. Hence, request you to share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in