[Resolved] Xolo Mobile — Complaint regarding poor & careless customer service

Nithin K H

from Mangalore, Karnataka

Address:

Dakshina Kannada, Karnataka

Sub.: Complaint regarding poor & careless customer service
Ref.: Work order Number:[protected]
With respect to above subject, I had problem with my XOLO Q800 (IMEI No. [protected]). So I took my phone to the XOLO Service centre (MALSA ENTERPRISES, Code 1300236, Mangalore) on 16th April 2014. It’s almost two months that I have been placed my cell for service and till now whenever I used to approach service centre I never used to receive proper response & status of my phone. On 10th JUNE 2014, once again personally I approached the service centre and asked for the status of my phone, instead of giving proper response Mr. Vivek, service centre incharge threatened of not returning the phone back and told me, ‘do whatever you want’ and also he tried to manhandle me but the technicians avoided him doing so.
I got the area head no. Mr. Jeevithan ([protected]) who picked cal after 3 days of continuous try and thereafter even he dint respond and still am calling him and his no. is always busy.
I kindly request you to look after my complaint regarding my phone and also take necessary action against Mr. Vivek.
If am not getting response from the concerned authority by 13th JUNE 2014.

My Contact Details:

Mob: +91 [protected]
+91 [protected]
Mail to: nithin.[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Jun 13, 2014

Updated by Nithin K H On 12 June 2014 evening around 06.45pm I got call from Xolo service centre Mangalore (Malsa Enterprises). The person was asking me to get the job sheet saying that I have collected the phone. I seriously cant understand what's wrong with the service centre people.
I sincerely request you to help me out in this regard.

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Nithin Thank you for giving us a chance to assist you. This is in reference to your complaint dated 11.06.2014 regarding XOLO Smartphone Q800. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in