[Resolved]  Xolo — Mobile Not Charging Past one Month - Replace Mobile

Address:

Chennai, Tamil Nadu

Dear Sir, My mobile is not getting charged from past 1.5 month. i went to service center in chennai. there was no proper response & they said i will not be repaired by the they have send the phone to Head Office i.e., Delhi, it will take a month. I taught this is not the good deal to give the mobile for a month. Then i filed the complaint in the Xolo website on 16.10.2014 for the replacement of Mobile. They reply on 17.10.2014 to send the purchase order i have mailed on the same day, after that no communication from them. In between i have send the remainder to them, yesterday also i send the mail, that mail not delivered (Failed). Kindly help me to get out of this problem. Herewith i have the communication with Xolo Delivery to the following recipient failed permanently: reach.[protected]@xolo.in Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain xolo.in by mx1.netcore.co.in. [202.162.229.17]. The error that the other server returned was: 554 5.7.1 <reach.[protected]@xolo.in>: Recipient address rejected: User not found ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :cc:content-type; bh=/jUON+DvM1GIOsUmlsnM+KKoqI67VdIlSZJfMhoHoiw=; b=JzaBoaKJKFgVeU4SihjMEfqlupbxfijJqL9B3L0bD0go40p0qyanu2X8yCtj2teA2m dNSn4GD3wU3h67qY0pmDYE0kflcamsFFYDL9lxY7JDaPyoY3ruCiR0SSphPVN+HGuibm Uy7J1St+3F9csxs8umJqb7bidVXcxkV9Q9Ed0Twg0CMKaalq4eo6nQR4MOLimgitL41L ehU9kS39xcGvYHdj95Hb58i9Tq80XgYHFYBJGtiOG/nvqnXeK+6J1vgrsbBbcDl59Nd/ pf5oG7c0j8jhpy1m3HuonNUKXprWCXBo/kffyIWlsbHjcN4CuNN+npY6O16l/Guj4KCw flBA== MIME-Version: 1.0 X-Received: by 10.140.39.11 with SMTP id u11mr55767925qgu.32.[protected]; Wed, 22 Oct 2014 11:25:41 -0700 (PDT) Received: by 10.229.250.7 with HTTP; Wed, 22 Oct 2014 11:25:41 -0700 (PDT) In-Reply-To: <CALFEVnkGabA2pu6neurabUu7Edu=[protected]@mail.gmail.com> References: <30291522.[protected].5440e8f72a6631.[protected]@mail128-9.atl41.mandrillapp....⇄ <CALFEVn=[protected]@mail.gmail.com> <CALFEVnkGabA2pu6neurabUu7Edu=[protected]@mail.gmail.com> Date: Wed, 22 Oct 2014 23:55:41 +0530 Message-ID: <CALFEVn=Xgo052yzHexXmSWNMP4kanX=A4_5BfKpsX8y7H+[protected]@mail.gmail.com> Subject: Fwd: Your query dated[protected] From: syed razvi <[protected]@gmail.com> To: reach.[protected]@xolo.in Cc: [protected]@xolo.in Content-Type: multipart/mixed; boundary=001a11c12be848f[protected]e0 Dear Sir / Madam, Waiting for your reply. I'm helpless with out my mobile. Please reply positively at the earliest. [protected] Forwarded message[protected] From: syed razvi <[protected]@gmail.com> Date: Mon, Oct 20, 2014 at 10:39 PM Subject: Fwd: Your query dated[protected] To: reach.[protected]@xolo.in Dear Shweta Chopra, Hope you got my purchase invoice for your ready reference. I'm waiting for your positive response from you. Without mobile i'am not not able to do my day to day works Kindly reply at the earliest -- *Thanks & Regards, S.M.M.Razvi, Mobile No. +[protected].Remember me in your dua (Prayer).* [protected] Forwarded message[protected] From: syed razvi <[protected]@gmail.com> Date: Fri, Oct 17, 2014 at 4:31 PM Subject: Re: Your query dated[protected] To: reach.[protected]@xolo.in Dear Shweta Chopra, Herewith i have attached the invoice received from the Amazon. I'm suffering a lot with out my XOLO Smartphone. From past 1 month is not charging, i have asked the your service centre in chennai they informed it will not able to repair by them, they have to send the phone to Delhi office for repair & and it will take a month time for the process, I'm helpless please replace the phone. It will be appreciable if you do it so. Kindly do the needful at the earliest. *Thanks & Regards, S.M.M.Razvi, Mobile No. +[protected].Remember me in your dua (Prayer).* On Fri, Oct 17, 2014 at 3:31 PM, Xolo Care <reach.[protected]@xolo.in> wrote: > Dear Mr.Razvi, > > Greetings of the Day! > > Thank you for making us aware with your grievance. > > This is in reference to your email dated 16.10.2014 regarding your > complaint for your XOLO Smartphone. > > We request you to kindly share the work order number as we unable to found > any details from you handset IMEI number, so that we may able to provide > resolution further. > > For any further query or feedback, please contact us at reach.[protected]@xolo.in > > Warm Regards, > > Shweta Chopra