[Resolved]  Xolo — Mobile repair delay

Address:

Chandigarh, Punjab

Dear Sir I am deeply disheartened from the customer care service of this company. Inspite of communicating my problem through personal visits and phone calls to service centre and emails to reach.[protected]@xolo.in no solution to my problem is made yet. I have submitted my insured mobile with Damage claim through Apps daily no. as AD_D_11045_2502116 dated 11/04/14 at f1 solutions pvt ltd, SCO No. 274, sector 32 Chandigarh. Response regarding repairing work from your service centre was not positive to my problem. Answer from their side is that spare part is not available in the company. As one month completed on 10th May 2015 still there is no assurance from service centre that mobile set will be repaired. Employees at the desk of F1 solutions gave me the mobile no. [protected] (Mr Sandeep) but he is making procrastinations also. Details of my mobile set are as below Rajeev Kumar Mobile No. [protected] Email: [protected]@yahoo.com and [protected]@gmail.com Mobile submitted to service centre on 11/04/2015 Service centre: f1 solutions pvt ltd, SCO No. 274, Sector 32 Chandigarh Model: Xolo Q700S smart phone IMEI: [protected] Damage claim through Apps daily: AD_D_11045_2502116 Due to this negligence of the concerned companies uncertain delay has affected my work a lot and mental peace as well. If within two days no action is taken from your side I’ll go to CONSUMER REDRESSAL FORUM UT, CHANDIGARH and file complaint and case. Regards Dr. RAJEEV KUMAR #491, Ground Floor, Phase 2, Sector 54, Mohali