[Resolved]  Xolo — No response from Xolo care center for dead handset submitted under warranty since 05.04.2014 work[protected]

Address:

Pune, Maharashtra

Subject : Work order number[protected]. (XOLO- Q800) Sir, I have purchased XOLO - Q800s on 04 August 2013 (IMEI1- [protected] & IMEI 2- [protected]) with around one warranty period. After 4 month of purchasing I have faced a problem with that camera of phone not working so I submit the my mobile in your service centre at Cell Point communication located in viman nagar pune (Work order no.[protected] they commited me to give the phone after 15 days then after almost a month i received the phone back . I turned on the phone, that time camera was working but when I received call that time I found that phone is over heated than after 3 to 4 hr phone battery was discharge than i pug mobile to phone charger (xolo charger) that time I found that phone was again over heated so I pug out but after few hours phone is totally discharge & than phone was not charged (it was totally dad ). Then once again I submit the my mobile in your service centre at Sai Computers & teleshopee, karve road, Pune services centre guy told me to submit it once again but your old work order does not close so submit your phone on manual job so I submitted phone on 14/03/2014 manually. But after few days (on 10.04.2014) I found that Sai computers submitted my phone on dated 05.04.2014 at xolo care after closing the old work order. They given me job sheet, as per job sheet my new work order[protected]. When I was call to your toll free no.[protected] on dated 10.04.2014 & 14.04.2014 xolo care guy told your phone is in repairing process but 18.04.2014 on dated xolo care guy told me your phone is repair & you receive your phone form service centre than I goes at service centre, than there was I found that on my job sheet phone XOLO - Q700i sanded form your service (my phone is XOLO- Q800), the service centre guy told me, you call to customer care than I call your toll free number, xolo care guy I told, you call to our area manager ( Phone no. [protected] Mr. Amit ) after talking of 1 to 2 hours with customer care (I call on toll free no. 4 time on 18.04.2014) he given me area manager phone nunner & than call to area manager( Mr. Amit) on same day, Mr. Amit received my phone but does not reply me only says ahh ...ahh...Ahh (just like sleeping ) than he cut the phone, after 1 hr I call back he, he receive phone but does not discuss about problem, he say only send me work number & put up the phone than send work order number to Mr. Amit on dated 18.04.2014. After that I call Mr. Amit on dated 22.04.2014, 24.04.204 & 26.04. 2014 (10 to 15 time in a day) but he does not received or reply my phone & he does not solve my problem till date. Before that I also call your toll free no. [protected] on dated 10.04.2014, 14.04.2014, 22.04.2014, 24.04.204 & 26.04. 2014 i told my problem to all xolo care guy on your toll free number & xolo care guy toll me, " you discuss with service centre . I goes in service centre on dated 18.04.2014, 22.04.2014, 26.04.2014 & 02.05.2014 but service centre guy told me, you discuss with customer care. (than where to I go) I does not recieve my phone till date, Xolo really rocks i just cant believe your service if you cant repair the phone & support to customer than why you gives warranty period . When you keeping phone more than 2 month form date of purchased than what is the use of phone?, I kindly request you to save my problem, if my problem is solved than I go for justices. Waiting for your positive reply. Thanking you. Mr. Raut Ajit Sudhakar Shiv Darshan, Apt Ft. No. 19, Benkar Wasti, Dhayari, Pune-411041 Email: mr.[protected]@gmail.com Mob.:[protected]