[Resolved]  Xolo — Xolo care service

Address:	Bangalore, Karnataka, 560058
Website:	xolo.in

I had purchased xolo play 8x 1100 mobile and gave to service for charging problem. but i got it with few other problem like mic problem, OTG not dedicating. I raised complaint and send mail to xolo care till now i did not get any reply from them I have attached email and scenario details as below Hi Sir/Madam, Phone model: xolo play 8x 1100 IMEI No: [protected] location: Bangalore mobile: [protected] Phone purchased through "flipkart". Order Date: 7 December 2014 8.27 PM Delivered Date: 12 December 2014 9.15 AM Phone Activation date: 12 December around 10.30 PM I have given my phone for service last time for the problem in charging alone. But when I revived the phone after 30 days charging issue was fixed but I there are other new issue occurred like mic, usb charging not possible, OTG not working and more to that each and every time I plug in charger I need to fix charging pin at correct position, otherwise it will not charge or it will discharge completely (Note: battery was newly purchased from xolo service centre about 2 month old). Since I was in busy in my work i could not come back your service centre an mean after few days that authorised service centre it self not available in your service centrer list (R T Nagar, Bangalore service centre). so I today (7 December 2015 10.15 Am) went to jayanagar, Bangalore service centre. Even though my mobile is under warranty. they (Jayanagar, Bangalore service centre) not accepting my phone under warranty, because they say that it not under warranty. And also above service centre cheated me. they say that my IMEI number is invalid and it does not come under warranty. After I called customer care regarding this, said all above matters and registered a complaint with Id 622958. And executive from xolo care confirmed that my phone was under warranty. Please do that the necessary thing so that my phone problems get solved.I accept some positive response Note: the kind service which xolo provided is not satisfactory. (In one year almost 2 to 3 months my phone was with xolo service centre itself and even i did not used it for 12 month complete). Regards, Shanthamurthy worst customer care service.