Xpressbees — customer harassment complaint: repeated false pickup cancellations & lack of response (awb [protected])

Website: www.xpressbees.com

Dear Sir/Madam,

I am writing to formally lodge a serious complaint regarding the repeated cancellation of my shipment pickup (AWB [protected]) and the lack of response from your delivery team.

Despite not initiating any cancellation from my end, I have been receiving messages stating that the pickup was cancelled by me. The message reads: “UNPICKED: Shipment with AWB [protected] from Meesho was not picked as pickup cancelled by you.” This is completely incorrect and misleading.

Further, I would like to highlight the ongoing issue with your delivery personnel. The delivery agent informed me that he is unable to execute the pickup as he operates via a cycle, and the item (a plastic table) is too large for him to carry. He also mentioned that he had already informed his manager, Mr. Debabrata Halder (Ph: [protected]), but no action has been taken from his end.

I have personally tried to contact Mr. Debabrata Halder multiple times. However, my calls have been repeatedly disconnected, and although I received a message stating “I’ll call you back, ” I have not received any callback to date.

This entire experience over the past 10 days has been extremely frustrating and amounts to harassment. The lack of coordination, accountability, and responsiveness is highly unacceptable.

I request you to kindly:

Investigate this matter immediately.
Arrange a proper pickup facility suitable for large items without further delay.
Take necessary action against the concerned personnel for negligence.
Ensure that such incidents are not repeated in the future.

I expect urgent attention and a prompt resolution to this matter.

Thanking you,