Xpressbees — Delayed shipment

Address: Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra - 411014

Website: www.xpressbees.com

My shipment with AWB No. [protected] was supposed to be delivered by 7 August 2026, but it has still not been delivered.

The tracking status shows that the shipment has already reached a location near my delivery address, but there has been no further movement or delivery attempt since then. The shipment appears to have been stuck at the same location for several days.

I have also tried to find the exact address of the facility where my shipment is currently being held, but the tracking information does not provide a usable address. Therefore, I am unable to visit the facility myself to collect the shipment.

I have attempted to raise a complaint through the XpressBees website as well, but I am unable to do so because the complaint button/link on the website does not appear to have any working link attached to it. I have also tried contacting the helpline, but there is no option available to speak to an actual customer-care representative, leaving me with no practical way to get assistance regarding my delayed shipment.

This is particularly frustrating as the promised delivery date has already passed and the shipment appears to have been sitting at a nearby facility without any update or movement.

Please urgently investigate why the shipment has been held at the destination facility and arrange its delivery at the earliest. If home delivery cannot be completed immediately, please provide me with the exact address and contact details of the facility so that I can collect the shipment myself.

Please also provide a clear update on the current location/status of the shipment, the reason for the delay, and the expected delivery date.