Xpressbees Logistics — fake reason for non delivery

Address:RS puram, 641015

Worst delivery service ever. I have ordered a product from firstcry.com and it was shipped through xpressbees. My order reached my city on november 2, 2019, but it was held by delivery team for 6 days. On 7th day it was out for delivery, but the agent denied to deliver the order. Called customer support many times, but no proper resolution was given. Again on 8th november it was out for delivery by the same delivery agent and the same issue happened. The agent didn't even pick my call inspite of calling multiple times. Finally he updated as consignee was not available, without even attempting delivery. They have wasted my time and have stolen my order. My order awb:[protected] and the agent name is rakesh, his number is [protected]
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The Product from clubfactory was not handed to customer but has been marked as delivered by xpressbees delivery staff. Even after raising a complaint, the staff a
At xpressbees has not bothered to get back to me.

I placed an order fashionable men's cargo jogger but it was too small & quality it not good so I want to return the product... Can you please tell procedures about it and payment return in how many days possible?
I was purchased product through online. Its not working now. so i have complaint on product website. they have send a mail to return the product. after 24 hrs i got a mail to pickup your order from xpressbees courier. but taking more than 3 days. still no one to pickup.
Plz remove my order RTO - and plz place my order
Nandu Kolambe's reply, Nov 1, 2019
Cash Order:98340508_1_698 from Xiaomi Y2 of Basic ADCOM Fe.., AWB:134091914097808 for Nandu of Rs 1999 will delivered today. DeliveryBoyNo:9960146777, Pay via Cash/Gpay/UPI
Plz place my order

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    XpressBees Logistics Phone
    +91 20 4911 6100
    XpressBees Logistics Address
    3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
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