| Address: Pune, Maharashtra, India |
I am filing this complaint against XpressBees and Shiprocket for a completely mishandled delivery of a fragile, high-value monitor, with AWB No. [protected], picked up on 11th June 2025.
Key Facts:
🚚 Promised Delivery: 15th June
🕒 Actual Status Updates: Delayed to 19th, then 26th June
📲 SMS Received on 27th June: “Parcel reached your city, expected by 26th June.”
📍 Tracking Location: For 16 days, the status remained “In Transit” — then it suddenly showed a pin at 0°0′00.0″N, 0°0′00.0″E — the middle of the ocean!
🚨 What Makes This Worse:
On 26th June, I called XpressBees Customer Care. I have a recorded call in which their representative clearly confirmed that the parcel will be delivered within 42 to 72 hours.
Despite this verbal assurance, the parcel was never delivered.
Instead, on 27th June (late night), I was shocked to see the status updated to “RTO Initiated” (Return to Origin) — without any delivery attempt, explanation, or consent.
📉 Result:
I’ve lost time and peace of mind over this.
My work has suffered as the monitor was urgently needed.
The seller is also confused because even they are receiving no clear updates.
❗ My Demands:
Immediate halt to RTO and proper delivery attempt.
If the item is damaged or lost, I will hold both companies legally and financially responsible.
I want a written explanation for this failed delivery and RTO.
Compensation for the inconvenience caused.
I have already:
✅ Emailed
✅ Called
✅ Escalated through customer care
✅ Shared evidence (SMS + screenshots + call recording)
And now, I am posting this here as a last warning before legal escalation through National Consumer Helpline (INGRAM) and consumer court.
Company Names:
Shiprocket (Shiprocket.in)
XpressBees (BusyBees Logistics Solutions Pvt. Ltd.)
Tracking ID / AWB: [protected]
Attachments available:
Screenshot of delayed tracking
Screenshot of RTO status
SMS from 27 June
[✔] Call Recording (will share if legally required)
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