[Resolved]  Y-Axis Overseas Careers — Lack of quality staff and service

We have been in contact with y axis for than 8 months.
Mr. Vishal Kochrekar has been our point of contact since then.
In may we decided to take y axis as consultant for Australian visa.
Mr Vishal suggested that from 5 june some senior officer is taking case files so you should make payment early.
So on 27 may we made the full payment 1, 18, 000 rs.
In 1 month we have faced lot of issues:
1) No single point of contact person available. The numbers given are never picked up and no call back recieved ever.
2) Mr Vishal gave me his personal number, no response in chat or call recieved
3) My husband is the main applicant and we paid money early to start the process, but his coaching is not even yet started.
4) Whenever i try contacting 25 times a day, they say will give you dates in 2 days.
5) We had asked for documentation list for more than 10 days and no response recieved.
6) No staff is clear about anything and they just give vague answers
7) Have already mailed them this on [protected]@y-axis.com since 5 days but no action taken.
8) we will wait for a week and if not yet recieved then will want a refund.
9) we have all the necessary documents to claim refund.
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Jun 27, 2023
Complaint marked as Resolved 
No resolution
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2023
Y-Axis Overseas Careers Customer Care's response
Hi Riyashah,
We are glad that our team has reached you and addressed the concern raised by you for a smoother association. Our team will coordinate and render continued support. We would always recommend you feel free to write to us at [protected]@y-axis.com for any issues or assistance to reach out on priority.
Regards,
Client Relationship Department,
Y-Axis Overseas Careers.
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    Y-Axis Overseas Careers Phone
    +91 76 7080 0000 [Head Office]
    +91 40 3058 9615 [Head Office]
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    Y-Axis Overseas Careers Address
    Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
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