Y-Axis Overseas Careers — Refund Complaint | |||
Hello, I registered with y-axis uae branch on 2017 for my canada pr visa and while applying i clearly asked them about the available options and i was told that i will get pr as there are many options in different provinces. Once i registered they told i have to score individual 6 in ielts. I gave my ielts and finally entered ee pool and from their words now it is 2020 there is no progress. Actually they are misleading and later on realizes anyone can be in the pool with ielts score 6. My ielts is gonna expire soon so i reattempt. I got the same score. So i clearly understand with this score i won’t be getting any decisions from ircc and can be in the pool until the profile expires. Now, i asked them to refund my money and they are telling refund is not possible. I can clearly say that i did most of the updates in my profile and the consultant was not giving proper response for the queries and whenever i complained they changed around 3-4 process consultants. Once my profile expired and they don’t even bother about to renew and updated by myself. I always have to ask then about the updates from ircc and once y-axis representative told me to ask anyone at manitoba, canada to give a declaration as a friend to get a pnp easily. I have all the conversations with the representative where i asked the about the pr assurance with existing ielts score and there was positive reply. Now i no more need their services. Then The reply from my representative👇 As per the process refund is not applicable you can retake the ielts and be in the pool. Here is the attached copy of invoice. Was this information helpful? | |||
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Y-Axis Overseas Careers customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
No the services provided by y axis was extremely bad.
Now with this poor service should I continue again?
I need refund
I clearly mentioned above
I performed most of the updates in my profile and the consultant was not giving proper response for the queries and whenever I complained they keep on changing process consultants.
Once my profile expired and they don’t even bother about to renew and had updated by myself.
Yesterday was asking about my refund, they replied that refund is not possible.
When I complained about them, y-axis is asking me to submit ielts.
What’s the use?
The same thing will repeat.
If I don’t ask for the refund they are not even bother about the profile, ielts etc.
I always have to ask them about the updates from IRCC and Y-axis representative will forward messages from CIC to show that they are helping me.
Y axis was keep on asking for the full processing fee and I believed them and paid 8000 AED and the invoice is attached.
Let them take their charges and refund the rest.
If the process is incomplete why should y axis took the complete amount.
This is not the way of taking somebody’s money.
It was a terrible service I ever get.
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Now with this poor service should I continue again?
I need refund
I clearly mentioned above
I performed most of the updates in my profile and the consultant was not giving proper response for the queries and whenever I complained they keep on changing process consultants.
Once my profile expired and they don’t even bother about to renew and had updated by myself.
Yesterday was asking about my refund, they replied that refund is not possible.
When I complained about them, y-axis is asking me to submit ielts.
What’s the use?
The same thing will repeat.
If I don’t ask for the refund they are not even bother about the profile, ielts etc.
I always have to ask them about the updates from IRCC and Y-axis representative will forward messages from CIC to show that they are helping me.
Y axis was keep on asking for the full processing fee and I believed them and paid 8000 AED and the invoice is attached.
Let them take their charges and refund the rest.
If the process is incomplete why should y axis took the complete amount.
This is not the way of taking somebody’s money.
It was a terrible service I ever get.
Y-Axis Overseas Careers Customer Care's response, Jul 23, 2020
Verified Support
Hi,
We have sent below email to you, please respond on this.
Best regards,
Client Relationship Officer
Y-Axis Overseas Careers
Dear Muhammed Ali,
Hope you are doing.
We have received your complaint with regards to your Canada PR process.
We have provided the required deliverable as per the agreement:
1) Assisted for ECA
2) Guided for IELTS
3) Created Express Entry Profile twice
4) Created job bank account
5) Filed for PNP programs
?We have checked with our legal time and would like to inform you that as per the legal agreement you are not eligible for the refund.
Clauses mentioned in the contract -
In noting the above, the Client agrees and acknowledges that no refund is payable due to delays or failed applications for reasons that involve issues or decisions of the government and/or its associated ministries and services. However, RCIC/Y-Axis Middle East DMCC will do our best to ensure that clients documentation is in order and give appropriate advise to increase the chances of success.
The Client acknowledges that receiving ITA (Invitation to Apply) and approval of a Federal Skilled Worker application, and the time required for processing this application, is at the sole discretion of the government and not Y-Axis Middle East DMCC.
The Client understands that Y-Axis Middle East DMCC and RCIC will at all times make its best efforts on the Client’s file, however Y-Axis Middle East DMCC or the RCIC cannot guarantee success and has made no such guarantees with regards to outcomes or processing times. Furthermore, the Client acknowledges that the Immigration and Refugee Protection Act and Regulations as well as immigration and refugee policies may be amended at any time without notice and that this may have a negative impact on the application.
I have also attached the agreement for your reference.
As a customer centric organization on a good will note we will assist you once again on the PR process after you get required IELTS score.
Please let us know once you are ready for the process, we will guide you.
We have sent below email to you, please respond on this.
Best regards,
Client Relationship Officer
Y-Axis Overseas Careers
Dear Muhammed Ali,
Hope you are doing.
We have received your complaint with regards to your Canada PR process.
We have provided the required deliverable as per the agreement:
1) Assisted for ECA
2) Guided for IELTS
3) Created Express Entry Profile twice
4) Created job bank account
5) Filed for PNP programs
?We have checked with our legal time and would like to inform you that as per the legal agreement you are not eligible for the refund.
Clauses mentioned in the contract -
In noting the above, the Client agrees and acknowledges that no refund is payable due to delays or failed applications for reasons that involve issues or decisions of the government and/or its associated ministries and services. However, RCIC/Y-Axis Middle East DMCC will do our best to ensure that clients documentation is in order and give appropriate advise to increase the chances of success.
The Client acknowledges that receiving ITA (Invitation to Apply) and approval of a Federal Skilled Worker application, and the time required for processing this application, is at the sole discretion of the government and not Y-Axis Middle East DMCC.
The Client understands that Y-Axis Middle East DMCC and RCIC will at all times make its best efforts on the Client’s file, however Y-Axis Middle East DMCC or the RCIC cannot guarantee success and has made no such guarantees with regards to outcomes or processing times. Furthermore, the Client acknowledges that the Immigration and Refugee Protection Act and Regulations as well as immigration and refugee policies may be amended at any time without notice and that this may have a negative impact on the application.
I have also attached the agreement for your reference.
As a customer centric organization on a good will note we will assist you once again on the PR process after you get required IELTS score.
Please let us know once you are ready for the process, we will guide you.
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+91 76 7080 0000 [Head Office]
+91 40 3058 9615 [Head Office]
+91 40 3058 9614 [Head Office]
Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
We provided services to you as per agreement. IELTS score card has expired. We informed you about the bands required in IELTS. We also informed that we will assist with your express entry application for one more year.
Best regards,
Client Relationship Officer
Y-Axis Overseas Careers