[Resolved]  Y-Axis — Scam

Address:Chennai
Website:Y-axis

We have taken a Canada PR package from y-axis in November 2022. As per their guidance, we applied for ECA and completed IELTS. Then they created express entry profile in the IRCC website. Now when we ask for job assistance as per their confirmation during the initial days, they say that doesn't come under this package and we have to buy another package for job assistance. We feel that we are cheated because, we strongly believe we did not pay INR 90000 just for creating an express entry profile. The ECA and IELTS was completely done by us. We made all the documents ready without any help from their end. They don't mind what their immigration consultant said to us while we signed up for it.
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May 15, 2023
Complaint marked as Resolved 
A senior executive from y-axis called and confirmed me that all the services promised by the immigration consultant will be provided to me rightly. They changed the senior process consultant and initiated the resume marketing service as well. I hope to receive a better service by them. Hence I am marking this complaint as resolved.
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Complaint comments 

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Dear Vasumathi C

Please write to [protected]@y-axis.com.

Our customer relationship department will address your concern.

Regards,
Y-Axis Customer Service.
I have made a lot of complaints to y-axis and I have escalated the issues to so many staffs over there. None of them will try to resolve it in an appropriate way. They will just give some eye wash kind of reply in mail and will say that they will take care and close the ticket, but nothing really will happen. Even now I made this complaint on 12th April, immediately Ms. Navaneetha from Y-axis informed me that resume marketing service will be initiated. Ms. Shaila Saxena from Y-axis called and asked me to remove this complaint from this forum as the service has been initiated. I did not remove because I just would like to know how it goes as I can never believe these people from the kind of service they deliver right after the payment has been made. As expected, nothing has happened so far regarding the same except the first phone call made by job search expert Ms. Sudha Vardhanappu from Y-axis. She has never returned my call nor replied to my emails in these 25 days. I don't know what kind of expertise does she hold, all I can see is unprofessionalism.

Dear Y-axis team, kindly let me know why did I pay INR 90000 in the month November 2022. Is it only for creating an express entry profile? I couldn't feel any kind of expertise from both Ms. Navaneetha and Ms. Sudha. I seriously don't understand why do you have these many staffs when nothing is really happening at your place. Did I pay my hard earned money to just call and mail your staff and wait for their reply?

Hi Vasumathi C,
We are glad that our team has reached you and addressed the concern raised by you for a smoother association. Our team will coordinate and render continued support. We would always recommend you to feel free to write to us at [protected]@y-axis.com for any issues or assistance to reach out on priority.
Regards,
Client Relationship Department

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