| Address: | Golden Enclave P H Road Chetpet Chennai 600031 |
Dear sir,
I purchased a refurbished Samsung Galaxy ( J2 Pro ) from your Chennai Service centre located Chetpet ( Opp Ega Theatre )
on 25.12.2021 for Rs 4100/
After purchasing the mobile phone I have to go through a lot of difficulties ultimately We sold back to Yaantra for Rs 2241./
on 7.3.2022 ( Buy back )
Following are the sequence of events that took place between 25.12.2021 and 7.3.2022 .
1 Purchased refurbished Galaxy phone on 25.12.21 for Rs 4100/
2 Since there was a connectivity issue I visited the service centre for
servicing on 29.12..2021.
They replaced another mobile of similar model.
3 The replaced mobile phone had a similar connectivity problem . I was not able to make outgoing calls ( As the message will indicate to register network ) . However, I used the mobile phone only for limited purposes for about a month and a half.
4 Around February 9th I made an online request for service for my mobile phone. After a couple of days a technical person came to our place and picked the mobile phone for servicing.
5 On 15.02.2022, I was delivered the mobile phone after servicing with 3 months additional warranty.
6 Since the problem persisted I requested a buyback around 26.02.2022. It was indicated in the Yaantra portal the estimate for buy back at about Rs 2750/
7 The response from the Service centre came after a week and I was
informed that a technical person will visit our place on 4.3.2022 ( 11 AM to 3 PM ) to collect the mobile phone . As no one turned during that period
I visited the office around 7 00 P M on the same day . I Was informed that that the technical person will visit our place with a phone cash app the next day ( 5th ), I was offered only Rs 1750/ stating that there was a small dent in the mobile phone . (The almost invisible dent was there when the replacement mobile phone was given to me) . I did not accept the said amount. The technical person told me to visit the office for a sale on the 7th.
I called around 4 30 P M on the said day to say that the amount offered was unreasonable.
I was told to come to the office at around 6 PM . Immediately I visited the office and the technical person gave a buy back price of Rs 2241/ . With out any alternative I accepted for reduced offer and my bank account
was credited with Rs 2241/ in one hour
Conclusion
1 I have to go through a lot of difficulties after buying the mobile phone
2 Even though the mobile phone was sparingly used and it was given
for buy back during the warranty period I had a loss of Rs Rs 1859/ (
Rs 4100 - Rs 2241 ). of Rs 4100/ I was given only Rs 2241/
Request
1 Please consider the additional amount for the reasons stated above
and the ordeal I have gone through.
Please acknowledge.
With regards
Your truly
K M Sundaram
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