[Resolved] Yaantra — more than one week spent, they haven't repair my mobile and r not giving any information regarding this and also not agree to return back m

Sayan3

Address:

A-47, Sector-58, Noida (Delhi-NCR), Uttar Pradesh - 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

My yaantra repair I'd - examf101697

I purchased a mobile from yaantra 5 months ago,
And having some battery and charging issues I send my mobile to yaantra for repairing under warranty.
On 12 th March the repairing was started and they assured me after 3 days it will be rectified completely, but already one week spent, no response from them, last time I was hardly able to contact to them and they was giving many excuses regarding this like ur phone's parts are not available without clarify my phone's complete repairing.

Now they are not answering my call, I have been contacting them more than 1000 times but I am helpless under the situation please help me to get back my phone from this fraudulent.

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Jun 11, 2020

Complaint marked as Resolved

Mobile couldn't be repaired but I have got the full credit of the device as refunded back! Thanks a lot to yaantra!

Yaantra customer support has been notified about the posted complaint.

Mar 17, 2020

Updated by Sayan3 The only update I am getting from yaantra repairing side as -' parts awaited for ur device'.

The problem of my mobile is that it is dead, not charging and opening, red light blinks when the put it on charging.

So, may be the problem will be in power ic of the motherboard and it's priceis around 169 (what I have checked in the mobile parts market for the brand)

So, I think as my phone is under warranty and at free of cost the repairing is going on so they are not doing it but here I am ready now to pay total cost of repairing inspite of being it under warranty,
But please repair it and deliver me quickly

Mar 17, 2020

Updated by Sayan3 Hey my compaint has not resolved but why it is showing as resolved

Mar 18, 2020

Updated by Sayan3 The problem is in power ic of my phone as o know but the company is telling me that it is problem of motherboard what is not available now

How disgusting
Please don't cheat with customers
I am requesting you for the last time please either return my mobile immediately or manage to repair it quickly on priority.
Reply to my concern

Verified Support

Mar 19, 2020

Yaantra Customer Care's response We have spoken with customer and taken time for resolution.

Mar 19, 2020

Updated by Sayan3 They contacted me and appreciated my problems but still I haven't received the call for the final solution as they promised within an hour,
Still I am waiting
Just disgusting!!
How can I trust on the company

Mar 20, 2020

Updated by Sayan3 Msy phone is not repaired but why it is showing that as delivered
They have asked me for replacement

Mar 25, 2020

Updated by Sayan3 Please respond to my messages and keep replying.

Take all necessary steps to solve out my problem immediately
It already over a month
I am not here to compromise at all