Yaantra — not returning my device in the condition it was given to repair

Address:

Hyderabad, Telangana, 500023

I've given my phone for repair to yaantra and my request id is 286152 on 14/02/2020

As per their promise they said l will get my phone after 3 days but there is no update then after 3 days one of the technician called me and told me all the details about the phone parts and asked me the issues as well. And he informed me that i'll got a call again for approval of the cost and parts, they called me and informed that the amount i need to pay is rs.4000+ initially which was only rs.2000 (Rs.100 service charges and rs.1900 for the parts) on the increasing of amount i denied to pay double amount and i told them to gave my phone back. Now the issue is they send my phone with new problem i. E. They damage my phone's on\off switch which was in perfect condition when i handover to them. Their person name suresh checked the phone while picking up the phone and he also check the switch which working perfectly. Then i raise a complaint at their customer support but getting no proper response as they are blaming the customer for the damage which was done by them. Till now 25 emails exchanged between me and support team in every mail they are telling same thing and not accepting their mistake.

On their website and ads they mentioned as repair in 30 minutes, when i call and gave my phone for repair and clearly asked them when i will get my phone back they said by monday only in 3 days. Then they increase the amount telling that the part initially quoted was not available and i need double. They took rs.100 without any service.

Hoping to get good response from here on my issue.

Thanks
Alamdar hussain