[Resolved]  Yaantra — pathetic service

Address:

2nd floor, sri chakravarthy complex, No. 53 to 58, VV Puram,, Sajjan Rao Circle,, Bengaluru, Karnataka 560004, Bangalore, Karnataka, 560071

Name: Abhishek Paul
Request ID: 237809
Request ID: 255318
Phone: [protected]
Location: Bangalore

My Google Pixel device had a speaker issue for which I gave my device to Yaantra. Date: 07/08/2019. They said that it's a hardware issue so the mother-board has to be changed. I agreed and I paid Rs 9500 for the same. After using it for about 5 months I noticed a battery drain so I again gave it to Yaantra. It would cost me around 1700 and I agreed to pay. My phone was to be delivered on 19/08/2019. However, when the delivery agent reached the spot to deliver. I checked the phone. There was no audio. When I contacted them immediately, someone named Jyothi Prabhakar answered to give the phone back to the delivery guy. On the 20th of September, 2019 i.e., today as I write this review when I contacted her for an update she told me that it is a hardware issue and the motherboard has to be replaced. And the motherboard they had provided has a 1month warranty. Is this a silly joke? What was that in the month of April? According to you, everytime my phone needs a fix, the motherboard has to be changed? My completely working device had it's audio output damaged while changing the battery. And when I asked her of the same she insinuated that I had given the phone with the speaker damaged itself. My question is that if it were so, wouldn't it have been observed by the pick-agent and the so-called Quality Checks you conduct before handing the device? Why wasn't I called up to he informed about the speaker if it were damaged? This is how you "repair" phones and devices which people buy with their hard-earned money and trust you with it when needing repairs. Great job Yaantra! Kudos on the customer support.