Yamaha Motor India — regarding bad & irresponsible behaviour of service staff.

sunnysngh707

from gaya, Bihar

Mar 6, 2020

Address: Gaya, Bihar, 823001

Dear sir,
My name is vishal kumar. I am from gaya (Bihar). I had purchased a r15 bike from parvati automobiles pvt. Ltd. Sir, my issue is regarding the service provided by the service centre. They charge heavy amount of rs. 600 as service charge of the bike. Instead they are not capable of providing better service. I had my last servicing on 5th march 2020, and i am fully unsatisfied with the service provided. Fitting of nuts n bolts are not done properly. And when i had made a call to service centre for a feedback of bad service, the service staf[censored]sing abusive language against me and behave very badly.
Sir, this is not the first time experience. I have also experienced this bad service before. Once i have charge rs.2000 as service and labour charge but the amount is not shown in the bill. When i hav asked for the same, the service staff replied that some work had been done from outside so that amount is not mentioned in the bill.
Sir, please take some strict and immediate action against the yamaha service centre located at gaya. (Parvati automobiles pvt. Ltd)
Sir, i have also make some complaints online and to tall free numbers. Also received some mail regarding my complaint. No action taken till now. I am also attaching here the screen shot of the mail received.

+2 photos

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Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2020

Yamaha Motor India Customer Care's response Dear Vishal Kumar,

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India

Mar 07, 2020

Updated by sunnysngh707 Dear Sir,
This is to inform you that after raising my complaint I have received a mail asking for my details. I have share all my details with them. They ask me to allow anydeck app and I do so thinking that the mail was from consumer forum or yamaha motors. But they are frauds. I don't know they get my consumer complaint number? I have received complaint number in my mail from consumercomplaints.in but the person who called me is well aware of that number and also confirm that so that I believe him. He has all the information about my complaint. I don't know how?
I received call from this number ([protected]). Sir, I do share my information with him and allow anydeck. He tried to stole my money from UPI ID. And I believe that he had stolen my phone data. Now he is not receiving my call. I am also sharing his fake mail id. Plz take some strict action against him and find this frauds.