Yamaha Motor India — Urgent Complaint Regarding Yamaha Fascino BS6 Yellow Scooter - Engine Issues

Address:Yamaha Karunagappally Daiwik Motors,Puthentheruvu - Thurayil kadavu via Kochumammood, Karunagappalli, Kulasekharapuram, Kerala 690544
Website:www.facebook.com/p/Daiwik-Yamaha-Karunagappally-100077880314583

I am writing to express my deep dissatisfaction and frustration with the recent experience I have had with my Yamaha Fascino BS6 Yellow scooter, purchased from S V Motors Kayamkulam in 2020-21.

Details of the Purchase:

Date of Purchase: 26 March 2021
Registration Number: KL23T6922
Owner Name: Prathibha P
Chassis Number: ME1SEG42BL0101117
Engine Number: E32SE0271865
I have been a loyal customer, diligently servicing my vehicle at Daiwik Yamaha Karunagappally, following their recommendations for oil changes and maintenance. However, one week ago, my scooter began exhibiting alarming signs of engine trouble, specifically a loud noise during startup.

Concerned about the issue, I promptly visited Daiwik Yamaha Karunagappally for service, only to be informed that my engine had lost its bearing. The estimated repair cost was quoted at more than Rs 12, 000, and I was informed that it would take over a month for the necessary spare parts to arrive in Kerala.

To my dismay, today, January 22, 2024, I received a call from the service center stating that my engine's piston has been damaged due to a lack of oil. This is baffling, considering I have diligently followed the recommended service schedule and oil change intervals provided by the Yamaha showroom.

What adds to my disappointment is the lack of responsiveness and transparency from both the showroom and the mechanics when I tried to discuss the issue. They seem unwilling to address my concerns or provide clear explanations for the sudden and severe engine damage.

To make matters worse, I have already paid an advance of Rs 3, 000 for the replacement of the engine bearing. This entire ordeal has not only resulted in a significant waste of my time but has also incurred substantial financial losses.

I urge Yamaha to investigate this matter thoroughly and provide a satisfactory resolution at the earliest. I have been a loyal Yamaha customer, and this experience has left me questioning the reliability and quality of your products and services.

Please advise on the steps I should take to address this issue promptly and seek compensation for the inconvenience and financial burden caused by this unexpected and seemingly avoidable situation.
The details of services done in Yamaha showroom are attached below.
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Yamaha Motor India customer support has been notified about the posted complaint.
Jan 23, 2024
Updated by Prathibha Gopan
I have written an email to Yamaha and contacted customer service through the provided number. The customer service center provided me with the contact information for the nearest Yamaha Daiwik Motors sales manager. I reached out to him and discussed the problem. He assured me that he would call me back after contacting Daiwik Motor Karunagappalli (the service center where I had my service) and discussing the situation with them.

When he called back, he mentioned that they conveyed the information that my engine is damaged due to a lack of oil. I informed him that I have the bills for oil changes, and the last oil change was on October 30, 2023. He mentioned that he would get back to me after consulting with the engineers and other team members. However, I am yet to receive a reply.

In the meantime, I visited the service center again, and now they are claiming that my last service was only six months ago, and the damage is not due to an oil change. The individuals working at the service center are, in my opinion, engaging in fraudulent activities and attempting to make customers' lives miserable by spreading misinformation. This situation has not only been a financial strain but also a mental burden.
Complaint comments 

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Dear Prathibha Gopan,

As per your discussion with our customer care executive. Please do coordinate with concerned Yamaha authorized dealership.
In case of any issue please feel free to contact us at our Toll Free Number:[protected].

Regards,
Team Yamaha India

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