Yamaha Motor India Complaints & Reviews

I am Tanmoy Sarkar a resident of Hili, Dist. - Dakshin Dinajpur, P.O & P.S-Hili, Pin-733126, with due respect I would like to inform you that I purchased a motorbike from RAIMOHAN AND CO. from Balurghat Branch which is YAMAHA R 15 Version 4 M variant on an approx. March 2022, and from then I am facing lots of issues from this said branch, below i am mentioning the issues on by one.
-After too many times of follow up this said dealer does not provide me any kind of TAX Invoice for this bike.

--Seven days later I found that there are some rusts in the Said bike's gear leaver, I also addressed this issue but not any satisfactory answer or action come from their side.

-After 6 (six) month I observed that the Bluetooth device constantly soaking the battery as a result I was facing starting issue, but when I addressed this issue to the said showroom authorities as a solution, they disconnect the Bluetooth device, in my point of view I think this not the permanent solution.

--Some days later I send my bike to the said showroom for regular servicing with good condition, but when they delivered my bike to me, I found lots of issues there like engine shutting down on running bike, power lacked on 2nd And 3rd gear shift, the mileage dropped to 20-25 KMPL. After that I addressed the issue directly to the service manager of their main Branch, which is in Raiganj, West Dinajpur. After that they take my bike to their Raiganj branch and delivered me approx. after 10 days but till then the problem not solved yet.

---After those all scenario four days ago, I again send my bike again to Blaurghat branch with those same issue and for routine servicing also, they delivered my bike yesterday.
During this current servicing period they changed some of parts of my bike like STATOR ASSY., IGNITION COIL ASSY. SPARK PLUG And Others, but I think these parts are came in warranty, but they charged for this.
With this mention query I called help line number, but they refuse to give me that information because I already paid cash to dealer.

Sir/Mam, I also get to know that from the showroom authority that there's have a problem in my Bluetooth device so they claim the product, but when I query to them for the claimed parts they told me that the said parts did not come yet, they are harassing since I purchased the bike.

We all know that YAHAMAHA company is a King of Motor Bike Industry, but for me it's proved me wrong.

Therefore, sir I will be highly obliged if you please address all those issues on a serious note and give me proper justice.

NOTE:-I am hereby attached the recent invoice which is provided by the dealer and also mentioned the details of my bike and mine also.

Name-Tanmoy Sarkar
Vehicle Reg.No.-WB 62 P 0826
Model - R15
Variant- V4 m
Contact No.-[protected] / [protected]
Please reach me out by those contact details if you need more information.

I am writing to express my deep dissatisfaction with the service provided by AMS Yamaha, Puducherry. Unfortunately, I have encountered multiple instances of doubtful behavior from your service personnel, and it has reached a point where I can no longer overlook these concerns. 2022 April, during my bike service, my new chain was inexplicably replaced with an old one without my knowledge. Despite lodging a complaint via email to both Yamaha and the service center, I received no proper response or resolution. This issue, coupled with my recent experience, has left me highly disappointed.
During my most recent service done at AMS Yamaha No 302, Vazhudhavur Road, Kathirkamam Puducherry on 24.01.2024, with the following details:
Vehicle Registration No: KL 49 D 6677
Invoice No: 7527
Job No: 5286
Mechanic Name: R Rajesh
Drop Time: 9.30 AM
Pickup Time: 06.50 PM
Bill Amount: ₹4890/-
To my dismay, the shock absorber, which was previously in good condition, has been replaced with an old and damaged one without my knowledge or consent. Such actions not only reflect poorly on the service personnel but also raise questions about the integrity of the service provided.I urge you to investigate these matters thoroughly and implement a proper mechanism in your showroom to prevent such behavior from your service staff. Customers like me deserve transparent and honest service, and the current situation falls short of these expectations.I trust that you will address these concerns promptly and take necessary actions to ensure the quality and integrity of your service. Expecting timely and favourable action.

Jayanand
[protected]

1. 1st service oil change issue

2. Free service why they billed for service

3. Why gear oil changed in first service

4. Free service but I paid £500+

5. Infront of me only they did water wash..

6. Morning 9 am I gave the service.. evening 7pm I called and ask regarding delivery they said come and pick the vehicle but they nothing did my scooty..

7. 500ml oil price 300? Just a mineral oil? I need explanation

Contact - [protected]

I want full amount refund

I am writing to express my deep dissatisfaction and frustration with the recent experience I have had with my Yamaha Fascino BS6 Yellow scooter, purchased from S V Motors Kayamkulam in 2020-21.

Details of the Purchase:

Date of Purchase: 26 March 2021
Registration Number: KL23T6922
Owner Name: Prathibha P
Chassis Number: ME1SEG42BL0101117
Engine Number: E32SE0271865
I have been...

I have a Yamaha R15v4 bike and is regularly facing battery drain issues after studies it was found out that it was all due to Bluetooth device of Yamaha. I am requesting fast recall of all yamaha R15v4 and free replacement of this faulty equipment. Also I am going forward with a complaint in consumer court. The service centre will force you to remove the equipment, but remember you paid a lot more just for this Bluetooth connectivity

Starting troble of rayzr from 3.08.2023 to 12.01.2024 i had vist 8 times for showroom and they had changed spare like battery, starter (amount:1800/-)
but till now dose not sovle my problem.

It shows me this error which i pinned in the photo.. Tried lots of tutorials nothing worked

Authorized Yamaha Service centre: Venkatesha Motors, Erragadda, Hyderabad.

I tried raising complain against the service centre using Yamaha official website, but it repeatedly show error, taking me to this url everytime:

https://www.yamaha-motor-india.com/contact-feedback-error.html

COMPLAINT:

I Gave my R15M for 1st service, they did a diesel wash and did not clean the bike brake discs, this led to me dropping my bike within 2 months of purchase leading to repair including handle bar bending, mirror breaking, replacing the whole quick shifter, fork bending. I thought may be that was a mistake, but, this was my brand new V4 R15M, but still I did not

In 2nd service, the service guy changed the engine oil and then did not fit the oil cap tight enough, the oil cap was gone while driving, oil fell on my legs, engine made very loud noises.

After getting the engine oil replace with Yamalube, the engine is making abnormally loud noise in 3rd gear while stopping the acceleration in 3rd gear. The service center guys say, it is normal.

There was no such sound previously before the engine oil leaking due to negligence of the service centre.

I need my engine replaced.

Authorized Yamaha Service centre: Venkatesha Motors, Erragadda, Hyderabad.

I tried raising complain against the service centre using Yamaha official website, but it repeatedly show error, taking me to this url everytime:

https://www.yamaha-motor-india.com/contact-feedback-error.html

COMPLAINT:

I Gave my R15M for 1st service, they did a diesel wash and did not clean the bike brake discs, this led to me dropping my bike within 2 months of purchase leading to repair including handle bar bending, mirror breaking, replacing the whole quick shifter, fork bending. I thought may be that was a mistake, but, this was my brand new V4 R15M, but still I did not

In 2nd service, the service guy changed the engine oil and then did not fit the oil cap tight enough, the oil cap was gone while driving, oil fell on my legs, engine made very loud noises.

After getting the engine oil replace with Yamalube, the engine is making abnormally loud noise in 3rd gear while stopping the acceleration in 3rd gear. The service centre guys say, it is normal.

There was no such sound previously before the engine oil leaking due to negligence of the service centre.

Also the engine is vibrating at much lower speed for a gear even within just 1 month of replacing the engine oil, I hardly ride 30 to 40 kms in a week.

I need my engine replaced.

Fascino 125
Service given on 12/22/2023
Job card no. 49917
No of visit to service center 3
No of calls to reach.. more than 30
Calls answered 2-3
Issue : flooded till footmat. Kick starts but self start not. Getting Er-1.
Resolution: got it back without service and myself checked the fuse and it fixed the issue.
Do let me know if any further details need.

Check out this review of SHANTI MOTORS YAMAHA AUTHORISED DEALER on Google Maps
https://goo.gl/maps/GH6s7pWiqSwaMZnYA

To whom it may concern,

I am writing to express my dissatisfaction with the service I received from Yamaha after my bike was damaged in the Chennai flood. I bought my bike from your authorized dealer (Sun Motors Arumbakkam) in Chennai on 09th September 2023, and I have a valid insurance policy for it.

On 04th December 2023, my bike was submerged in water due to the heavy rain and flood. I tried to contact your customer service number several times, but I could not get through. I was in a hurry to reach my destination, so I had no choice but to take my bike to a nearby mechanic and change the oil myself to make it run.

On 11th December 2023, I finally managed to reach your service center in Chennai and requested them to check and fix the other issues caused by the flood. However, they told me that those issues were covered by the insurance and that I had to pay for them out of my pocket. They also said that changing the oil myself had voided the warranty and that I was responsible for any further damage.

I find this unacceptable and unfair. I followed the instructions given in the owner's manual and did not tamper with any other part of the bike. I only changed the oil because your customer service was unreachable, and I had an emergency. I do not understand why I have to pay for the repairs that are supposed to be covered by the insurance.

I request you to look into this matter and resolve it as soon as possible. I expect you to reimburse me for the oil change and cover the cost of the repairs under the insurance policy.

Sincerely,
Suman Anandan
suman.[protected]@hotmail.com

I recently visited the ambuj automobile yamaha i have paid amount 22500 in service bill after that my bike starting missing issue and i called the service center the told this is normal it will be ok after some time but till now my bike not ok bike starting missing so much now and then today i visited the service center the told me you have to pay charges for this concern, i am very dissappointed service of yamaha because i alredy paid 22500 in the service center why your staff does not check the issue in my bike i am very dissappointed service of ambuj automobiles
kindly do needfull my bike is in warranty period

Hello,

My name is Godwin and I had recently purchased my vehicle ( Yamaha Fascino S black) from the Denz Motors showroom at Kowdiar, Thiruvananthapuram, Kerala. I paid the price on 30th November, 2023 and got the vehicle delivered on 5th December 2023.

During sales I had asked them about the offer and how they compare against other dealers and they said that they are providing an offer of INR 3, 000 worth of accessories free where they are giving original accessories worth INR 6, 000. They also said that other dealers may give free petrol and all but they will give cheap accessories.

When I got the vehicle delivered I saw that the accessories given do not have a yamaha genuine logo / sticker and also do not look like what is provided in the yamaha website. I am attaching the picture for the same. I also read in the manual that we are supposed to use only Yamaha genuine products for good performance and as a customer I am troubled here. Your dealer is giving me non-genuine products.. How do I trust this?

Please support in getting a resolution here because when I called the sales team at Denz motors they are now saying that they never said they'll give original accessories but that they'll give only good quality accessories.

Parts under discussion are:
Seat cover: INR 595
Floor mat: INR 350
Foot rest assembly: 890
Scooter guard set: INR 2200
Convenient hook: INR 200
Based on yamaha website itself the original parts are only worth INR 4, 235. But when I called the sales person now they said that the parts they have kept are worth INR 6, 000 and that they can provide a split up of the same. Is it possible that a third party accessory is costlier and better quality than yamaha provided spares?

This is causing me a great deal of grief after purchasing a new vehicle after 10 years. How will my ongoing service be now that I am not on good terms with the dealer? Will they cause me trouble during my ongoing services?

I want to understand what Yamaha's stand on this incident and how you will resolve my grief.

Additionally, I was provided only one helmet along with the vehicle but I saw on news that any two wheeler sold in kerala should be sold with two helmets as per MVD of Kerala. I asked the same to the dealer and they said that Yamaha provides only one. Is this true? Shouldn't you be providing two helmets as per government notification?

Looking forward to your responses.

Regards,
Godwin
Phone: [protected]

We have visited the service center today for the complaint. we are asked by service representative to leave the vehicle so that they will repair it by afternoon so we left the vehicle. We have given enough time and went back to service center in the evening around 4:30 pm and got to know that they haven't repaired our vehicle. we are really frustrated with the response and worst behavior of the service team. VERY WORST SERVICE SUPPORT AND WE NEVER EXPECTED SUCH WORST BEHAVIOR FROM REPUTED COMPANY LIKE YAMAHA. Very rude behavior of the service team really makes me to think why did i buy vehicle from such company. finally we took our vehicle without servicing, tell me where to service the vehicle purchased from yamaha. I need immediate call back and action on this. Vehicle Number KL61 F0630

Service Center:

Shri Bidari Amman Motors
Dhindugal Main Rd, Near Check Post, Oddanchatram, Dindigual Dist, - 62461,
Dindigul,
Tamil Nadu
Email : [protected]@gmail.com
Mobile No: [protected]

Hello yamaha team,
i am a big fan of yamaha bikes, My name is S.sankar form kovilpatti -628501, Tuticorin dist, Tamilnadu, Our family's three-wheeler is a yamaha company,

i bought a new yamaha bike last year. i have given its details below

bike no TN96F4978

DATE OF REG[protected]

CHASSIS NO ME1RG66D4N0024638

ENGINE NO G3N3E0189410

Model name yamaha FZS,

So far i have taken company service, At last i have given my bike for service on ( 21/102023 ) last month and i have registered a complaint that the bike is turning off frequently, saying that they have resolved my compliant and collected service charge Rs.4139,

But last week on 16th my bike stopped in the middle of repair because it couldn't start, They came from the service center and took my bike (M/S sahana motors, 580 I/5ettayapuram Erode, Opp Shanmuga Theatre, Kovilpatti, Tamil nadu, 628501 ),

So far they have not been able to repair my vehicle, i can't believe a service center would take one month to repair a two wheeler, This has hampered my day to day activities and i am very depressed,

Find attached Bike RC, service Entry paper, Last service paid details
so i request you to intervene and find a solution to my problem

Dear Yamaha Motors Support Team,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with my recent experience regarding my Yamaha bike, which I purchased just five months ago.

Despite having ridden the bike for only 6600 kilometres, I have encountered a myriad of quality issues that have left me deeply frustrated. Each time I've taken my bike to the service center, I have been told that additional fees are required for spare parts, supposedly not covered under warranty. I would like to emphasize that I have an additional 5-year protection plan, but your service center staff insists that the parts covered by the warranty never fail, rendering my protection plan seemingly worthless.

During my last visit to the service center, I reported issues with the clutch and an abnormal sound emanating from the engine, as well as a significant reduction in the bike's expected speed. To my astonishment, the service center staff demanded a payment of 3500 INR without even diagnosing the issue, claiming that the clutch plate needed replacement and that it was not covered by the warranty. This is highly distressing, as I believe this should clearly be a warranty-covered issue given the bike's young age.

Furthermore, within a month of my purchase, the bike's kick plate started rusting, which your engineer confirmed was due to the dealer selling me an old product. He assured me that such rapid rusting should not occur. This raises serious concerns about the quality control in your manufacturing and distribution processes.

I demand that you take immediate action to rectify these issues. I expect one of the following resolutions:

1. Fix all the issues with my bike for free.
2. Replace my bike with a new, defect-free unit.
3. Provide a full refund for my purchase.

If my concerns are not addressed promptly and satisfactorily, I will have no choice but to pursue legal action to protect my rights as a consumer.

I trust that Yamaha Motors, a respected brand known for its quality products, will take these matters seriously and work to resolve them in a manner that upholds your reputation. I eagerly await your response and a swift resolution to this matter.

Sincerely,
Saquib Sohaib
[protected]
New Delhi - India

I have taken Yamaha Fasino 125 at year 2020 from last 1 year I have problem of start it get stop on road while driving it's very

I have taken Yamaha Fasino 125 at year 2020 from last 1 year I have problem of start it get stop on road while driving it's very dangerous

Orderer the Guarrd set for yamaha ray zr 125 from website, made the online purchase on 17/10/2023 and opted for pickup fon 21/10/2023 but the dealer is not providing the accessories saying that material purchased from online website is not considered and is not available from the website. Contacted the customer care still the matter has bot been resolved …placed order from website on 17th oct, 2023 still today I haven’t got the part. Also the Dealer which i selected for is not aware of the website orders.

My new Fasino hybrid battery is Discharging continously. I visit the Showroom for 3 to 4 times. They said the battery is compliant so we can replace a new one, at that time they given another battery for my use, but the battery is also Discharging continously. They don't check my vechile only replaced a new battery.
They don't give me any bills or paper for the replacement of the battery. They are said that there is no bills for paper for the replacement