[Resolved] Yamaha Motor India — Yamaha fascino/poor service

zayen peter

from Attingal, Kerala

Jan 16, 2017

Address: Pathanamthitta, Kerala, 689647

My scooter Yamaha Facino KL 03 Z 9169 got rear wheel bearing complaint.At the time of 1st free service i report this issue to the shoowroom's service center NINAN MOTORS YAMAHA KULASEKARAPATTA PATHANAMTHITTA KERALA from where i bought my scooter.They didn't even checked my scooters rear wheel.If they checked my scooters rear wheel they could easily realize that my scooters rear wheel got wobbling.They said there is no issue on its rear wheel.And at the time of 2nd, 3rd and paid service time again i report this complaint to the service center authorities.But again i got the same experience from them.I think they are waiting for to get my scooters warranty period expire. Now riding my scooter is very risky. Please give some value for others life.So please get scooter serviced properly

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Feb 17, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Yamaha Motor India Customer Care's response Dear Zayen Peter,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

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Comments

Amani Prasad

from Bengaluru, Karnataka

Jan 16, 2017

I have given my bike for service, poor service quality. Bike auto turn off on low speed, the speedometer is not working.
JC-1608882

I have visisted service center after service done again and shows the issue, they are not doing anything to solve the issue

Nikhil Yadav Megafan

from Bengaluru, Karnataka

Jan 18, 2017

While riding bike on the rough road i am getting the centre bolt sound and while applying front brake also .I have complained about this problem nearby show room twice but they are not responding correctly .Kindly respond to the problem and solve this problem.