Yatra — Amount debited but booking id doesn't exist and no response from customer care

Website:

www.yatra.com

Hi,

I had make a hotel booking via yatra app. Money got deducted but the booking is not found on the app or on login. Fortunately I received a mail with booking reference number from yatra. But now when I want to cancel my booking I'm unable to do it because my booking can't be found, and I have written several mails to yatra and called them but to no avail.
I saw their social media and there are so many complaints with the same problem.
There is no way to contact them on call as it says send email or when you call it disconnects.
Our plans changed due to some medical emergency and now we're unable to cancel the booking and get back our money.

Please find the details attached.