[Resolved]  Yatra.com — As promised; no compensation for the poor services

Address:

Vadodara, Gujarat

Ms.Namisha singh, .Nikhil Kalra and Manish Srivastava of Yatra.com, Gurgaon. Ref: YATRA BOOKING No.S463639 As per our schedule, we returned on 16th Nove. 2011 from our above referred tour. 1)During the tour, we had arguments with yatra representative Mr.vijay at Portblair over not providing the meal i.e lunch or dinner. May i know why it was not provided ? The undersigned when read the final itinerary, the general terms and conditions mentions about (accommodation with breakfast and lunch or dinner).However the 'inclusions' shows ("Buffet meals-breakfast"). MrNikhil, from Aug.2013 to the date of departure; the undersigned understood as (breakfast and lunch or dinner.) Mr.Nikhil, why you never asked about lunch or dinner separately while booking the order ?(My answer is because it was a part of the your itinerary). Do you expect your customer booking a package of Rs.72160/- without a lunch or dinner offer ? Or is this a regular c hitting practice at YATRA.COM.? Why this confusion at Portblair ?This was a horrible experience and never expected with yatra.com We had phone-talk over the matter with Nikhil, Gopal, Manish and Vijay; but of no use. Mr.Nikhil as a marketing man promises something to the customer of which their operations department(Manish) is not aware off and in between the customer like us are facing the music at a distant place. 2)On 10th Nove.2013, our flight reached Portblair at 10.30 a.m. By the time we reached the hotel, the hotel breakfast time was over. At that point of time we had discussion with Mr. vijay for the breakfast for the day and lunch or dinner. However, he expressed his inability. 3)The initial itinerary given by (Nikhil) shows (2) days stay at Havelock, but the local yatra fellow Mr.Vijay sticked to one day stay only and followed the same...Why? 4)The itinerary mentions all charges like entrance fee to the museums, guide fees etc. are inclusive in the package cost. However, at the Portblair cellular jail we were asked to pay Rs.200/- to the guide This is as per the advise of the local yatra driver Mr.Kannam. Mr. Vijay of Yatra was not to be seen for the whole day. 5)The itinerary given by yatra.com i.e. initially as given by Mr .Nikhil or later on as e-mailed by Mr. Manish Srivastava were different and none of these were followed by the local yatra representative Mr.Vijay. For your e.g. as per the itinerary, we were supposed to go on the second day of tour to Havelock island i.e.on 11th Nove.2013.However Mr. Vijay planned it on 12th Nove.2013. Why? Only your Mr. Vijay can answer all these questions. Now as promised by Mr. Vijay, since there is a mistake at YATRA into the above case(which Mr.Pravin Bali has accepted in his mail WITH A POOR COMPENSATION AMOUNT); kindly try to compensate for the same AT THE EARLIEST.The undersigned requests you to inquire into all these allegation and reply back at the earliest. Ms. Namisha singh, since 16th Nove.2013 you had been inquiring into the matter.I hope by this time you must have completed the same. Mahesh Bhoite [protected]