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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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80%
Complaints
2571
Pending
347
Resolved
1925
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that booking stands failed and full refund has been initiated from our end. Refund will take 5-7 working days to be credited into your account.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Best Regards,
Yatra Care