Yatra Online / YatraTrip.in Complaints & Reviews

Dear sir, Palease note package for thailand tour reference no. - YH2328772.(5N/6D package - 28th dec-15 to 02nd Jan-16) Before receipt of full payment Yatra team promise me to provide list of services including GALA dinner on 31st night in bangkok(cost apporx 8000Rs per person).Two days before travel date yatra team cancelled the dinner.Communication mails attached for complete detail. Desirable resolution- refund of 16000Rs(Two person). Yatra team spoiled my complete family trip. Attached mails: 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 1/10 Mailbox of ahlawatajay Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) From: Ajay Kumar Ahlawat on Sun, 27 Dec 2015 14:40:51 To: "Samdarsh Singh", "[protected]@yatra.com" Cc: "Shruti Sharma", "Yatracom", "Yatracom", "[protected]@yatra.com" Dear Sir/Ma'am, With ref to trailing mails i strongly feel that no one is interested in attending this issue.Tommorrow is my travel date i.e. 28th and till today GALA dinner arrangements have not been made. I have sent complaines to your senior management also No. is 16903730, but no response. This is my last communication about this issue, If you have not made the arrangements, then after 2nd Jan16 i have to take some legal action. Brgds Regards Ajay Kumar. From: Samdarsh Singh Sent: Sat, 26 Dec 2015 21:43:03 To: Ajay Kumar Ahlawat Cc: Shruti Sharma, Yatracom, Yatracom, "[protected]@yatra.com" Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) Dear Mr. Ajay, Greetings from Yatra.com, Regret for the inconvenience caused to you at this moment and please note we have got the update from the hotel regarding gala dinner which stands cancelled for your package and we tried best to convince them but request was not entertained and Hence we would like to provide you a discount of INR 1000 or equivalent e voucher against your booking and will ensure that the we provide you more better services in future. Regards Samdarsh Yatra Team On Sat, Dec 26, 2015 at 9:19 PM, Ajay Kumar Ahlawat wrote: Dear Ms. Shruti, Kindly explain if any of service included in my package is cancelled by any reason, who will bear the cost?Either customer or Yatra has to refund the amount to the customer ! As per over telcon you told me the cost of this GALA dinner is Rs 5000(please refer our voice recording dated 08th Dec), because of this reson only i have booked the package. Yatra team can arrange GALA dinner at some other nearby location or may provide some opetional services of equivalent amount. Best Regards Ajay Kumar From: Shruti Sharma Sent: Sat, 26 Dec 2015 20:46:49 To: Ajay Kumar Ahlawat 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 2/10 Cc: Yatracom, Yatracom, "[protected]@yatra.com", samdarshsingh Subject: Re: 'yatra=[protected]' Thailand holidaysYH2328772( AJAY KUMAR) Hi Sir, YOU DON'Tt HAVE TO PAY ANYTHING EXTRA AS FROM THE HOTEL SIDE THEY HAVE CANCELLED THE GALLA DINNER .IF ANY CASE HOTEL CHARGE YOU FOR THE GALLA DINNER YATRA WILL PAY FOR IT. REGARDS, SHRUTI SHARMA On Sat, Dec 26, 2015 at 8:24 PM, Ajay Kumar Ahlawat wrote: Dear Sir/Ma'am, With reference to trailing mail please note following discrepancies for the package booked by your team: 1. Initially there was communication gap between Shruti sharma and Samdarsh about the package cost. 2. GALA dinner on 31st dec night was included in my package cost, finally not reflecting in my Itinerary, After communicating with the concern person did not get satisfactory reply. The tour was booked only because your team consultant has assured me to provide GALA dinner on 31st night. I felt cheated by your team. Please resolve the issue as early as possible. Best regards Ajay Kumar +91 [protected] +91 [protected] From: Yatra.com [protected]@yatra.com Sent: Fri, 25 Dec 2015 12:13:57 +0530 To: [protected]@rediffmail.com Cc: samdarsh.[protected]@yatra.com Subject: RE:'yatra=[protected]' Thailand holidays Dear Mr. Ajay Kumar, Namaskar, Greetings from Yatra.com...!!! This is your travel confirmation kit for Yatra reference number YH2328772 containing the following: Please find enclosed attached documents for your Thailand Holiday package . Kindly cross check all the documents 1. Hotel Voucher &; Itinerary ( attached ) 2. Itinerary Attached 3. Flight Tickets(attached) Important points : Please also note the Local Contact number &; meeting point details mentioned in the vouchers. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 3/10 Please carry at least 3 sets of the documents, keep 1 in carry bag and other 2 in luggage. Please carry Approx USD 700 Per Person for your Personal Expenses in Thailand or visa processing Services not utilized are Non Refundable You need to be at the airport least 03 hrs prior to your flight timings Emergency contact no: 24*7 help line no India Yatra.Com [protected] 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 4/10 Trust the above is in order, for any clarification please feel free to contact us We wish you a pleasant trip Regards, Samdarsh Email Id: samdarsh.[protected]@yatra.com Travel Consultant Yatra Team Direct No: [protected] extn:1712 Yatra.Com | Tel :+[protected] | Tel :|6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 Have Feedback? Please write to [protected]@yatra.com. For all requests and concerns, we ensure prompt action is taken as requestedYatra Best Price Guarantee If you find a better price for the same itinerary and inclusions, we will not only match but give you an additional INR 1000 off on your booking ! From: Yatra.com Sent: Sat, 12 Dec 2015 16:52:03 To: [protected]@rediffmail.com Cc: samdarsh.[protected]@yatra.com Subject: Re: 'yatra=[protected]' Thailand holidays Dear sir, Namaskar, Greetings fromYatra.com Please find below the quotation for Yatra reference number 16780269 for the requested tour based on following information provided by you The below quote is valid till availability.After this quote expires a fresh quote can be sent to you. Trip to THAILAND 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 5/10 Duration 5 NIGHTS 6 DAYS Number of passengers 2 ADULTS No of rooms 1 ON DOUBLE SHARING Category of hotels 3 STAR Transportation SHARING BASIS Travel period 28 DECEMBER Total Package cost per person (with S. tax) INR 46915 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 6/10 Tour price per person on twin sharing basis FOR 3 STAR USD 232+INR 29500+3.62% DISCOUNT OF INR 500 PER PERSON:INR 46415 1 USD=68.10 TOTAL amount paid in usd:464 TOTAL AMOUNT PAID IN INR:60100 INCLUSIONS: 􀀀Return economy class airfare with airport taxes. 􀀀3 nights’ accommodation at Pattaya. 􀀀2 nights’ accommodation at Bangkok. 􀀀Daily Buffet Breakfast 􀀀Coral island tour with lunch . 􀀀FULL DAY SAFARI WORLD AND MARINE PARK WITH BUFFET LUNCH. 􀀀ALCAZAR SHOW IN PATTAYA. 􀀀Bangkok City Tour (visit 2 temples, Gems Gallery) 􀀀Return Transfers between Bangkok and Pattaya 􀀀Return Airport Transfers GALLA DINNER ON 31ST DECEMBER Documents required for processing the booking Booking form. Passport copies (valid for 6 months till the completion of tour) and 9 months validity for Thailand. Your go ahead email as an approval to the offered booking, quote and T&;Cs. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 7/10 Booking Policy 15 days prior to travel and not in peak period / special booking conditions {25 % of total tour price.} Within 15 days prior to travel and not in peak period / special booking conditions {50% of total tour price}. Within 07 days prior to travel and not in peak period / special booking conditions {100% of total tour price.} Total payment in INR required for the booking needs to be collected before application of Visa. Visa / insurance should be paid in full in advance. This is in addition to the tour deposit. Balance amount is payable within 24 hours of receiving final tour confirmation. Important to be aware that the booking deposit is nonrefundable. Final handover of hotel vouchers / Air tickets / Passports etc. will be done only upon receiving full and final payment &; duly filled &; signed BTQ documents by the passenger travelling. For payments made through cheque / traveller’s cheque, documents will only be dispatched after the cheque clearance. Cancellation Policy In case of cancellation of holiday, the cancellation request must be informed to us via email. As per the booking conditions of holiday packages, we will be constrained to levy the following cancellation charges applicable per person. 45 days prior to departure Booking fee 3145 days prior to the departure 50% of the total cost 3016 days prior to the departure 75% of the total cost 15 days prior to the departure 100 % of the total cost. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 8/10 **The cancellation charges are based on the above mentioned grid or the deposit amount whichever is higher * The charges will vary basis the final resort/ hotel chosen and it is subject to resort/ hotel policy Terms &; Conditions International check in time is 14:00 to 15:00 hours and check out time is 11:00 to 12:00 hours The rates above are valid for minimum 02 adults travelling together at all times The total cost of the package includes 3.09% of package service tax. The rates are valid for Indian nationals residing in India only. Any fluctuation or change in rate of exchange for the foreign exchange component will be borne by client &; rate of exchange calculated I USD = INR 68.20 The ROE on the final day of payment will be applicable The rates are subject to availability of airfare, accommodation, class of booking on the airline and sightseeing tours at the time of booking We reserve the right to use an alternate accommodation or airfare of an equal or higher standard. If we source a more expensive alternative, we reserve the right to requote based on the higher rates. Seatincoach transfers are on fixed timings No refunds either in part or in full will be made for any unutilized service. All the sightseeing tours and excursions are organized by local companies. The timings and days of operation are subject to alteration. Changes if any will be intimated at the time of booking. 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail2359… 9/10 Prices are subject to change without prior notice. The surcharge for any credit or debit Card will be applied @ 2%. Bookings once confirmed can be requested by customer for cancellation, charges for which shall be advised at that time. In an event of cancellation of the tour package on any grounds, the initial deposit shall be forfeited. For Spicejet cancellations, please contact our customer care and we will be happy to assist you with the cancellation. Please noteyatra.comwould process the refund into your account after receipt of the credit from Spicejet. Please allow us minimum 10 working days to respond to you Payment Options: Credit / debit card surcharge @ 2% Net banking Bank transfers Cheques / demand drafts (In favour of Yatra Online Pvt. Ltd) Cash on delivery (terms &; conditions apply) Hope the above details are as per your requirements. We wish you a pleasant holiday. Regards, shruti.[protected]@yatra.com Travel Consultant International Holidays Direct No: [protected] EXTN2447 MOBILE NO.: [protected] Yatra.Com| Tel :+[protected] | Tel :|6th Floor Tower D, Unitech Cyber Park, Sec 39, Gurgaon, Haryana – 122002 1/4/2016 Welcome to Rediffmail: Inbox https://f4mail.rediff.com/ajaxprism/readmail?printable=1&block_images=1&file_nam...⇄ sfs28, 715, 795.20418.f4mail235… 10/10 Have Feedback? Please write [protected]@yatra.com. For all requests and concerns, we ensure prompt action is taken as requestedYatra Best Price Guarantee If you find a better price for the same itinerary and inclusions, we will not only match but give you an additional INR 1000 off on your booking ! Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email.Know More Regards Samdarsh OBT Service Yatra Team Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More

I booked a ticket through Yatra.com. The flight was cancelled due technical problem and neither airline (Jetairways/Etihad) nor Yatra refunded the ticket amount. Each time they will listen to your complaint and will infrom that "they will enquire about it" but you never get the money. Instead you get lot of "reference numbers" of your complaints and each time a new "EXECUTIVE" will attend. I regret so much going through third party portals like yatra instead of booking directly from web site of the airline. Then at least you have to call only one company.

I had booked one room in Rann Riders Safari Resort, Dasada, Gujrat, India on 18.11.15 for two nights ie checkin 8.12.15 and checkout 10.12.15 in the travel site yatra.com. The booking confirmation was made by them being booking reference [protected] and payment was made by credit card of Rs. 13980/- on 18.11.15. On 4.12.15 received a telephone call from yatra.com that the room is not available and the money is being refunded. I fail to understand that once booking has been accepted and payment also has been taken, how the booking is cancelled after more than two weeks. It seems that travel site is committing a fraud on people booking thru their site in the sense that they are booking rooms not available with them and even accepting payment against such false bookings. In the process, the traveller has to bear the brunt of last minute cancellation. Incidentally my tour had already commenced and I was travelling by road when yatra.com people called me. It has been a disgusting experience of booking thru yatra.com site and because of their acts I had to stay in an inferior property with my family and that also after paying thru my nose. Incidentally, the hotel booking terms and conditions, as expected, is totally one sided which entitles yatra.com to do whatever they feel like with the booking with the consumer having no recourse whatsoever.

Wanted to book my train ticket in yatra.com on 17/12/15
Train chennai to vishakon 29/12/15
Now, i do not need ticket, i need my money back
I paid through avenues india pvt ltd

We have booked a resort in rangerwood natural castle from 26 th to 27th Dec 2015 through yatra.The accommodation has been confirmed by yatra and we got the confirmation voucher from yatra. When.When we landed in the resort they told us the money has not been transferred from yatra to rangerwood natural castle, thekkady. The managing director of the rangerwood natural castle MR.Satish Kumar threatened us to pay the whole amount if we have to stay.We are forcefully thrown out of the hotel because of the inefficient service done by yatra. We have paid an amount of Rs 6691/- for not staying in the rangerwood natural castle. We are trying to contact yatra from 25th morning until now 26th night but there was no response from yatra customer care numbers. We are extremely dissappointed from the service of yatra. we need the refund of Rs 6691/- from yatra immediately. Booking reference numberYAT[protected] Thanks Vinod N Ph [protected]

Sir/Madam, Yatra Booking Reference Number - [protected] The resort rangerwood natural castle, thekkady is telling that they have not received the payment from yatra, so I cannot allowed to stay in the rangerwood natural castle from 26 Dec to 27 th Dec. The response and service from the resort is very very poor and they are telling to pay again the rent if I have to stay in the above mentioned date. The manager of the resort is treating us like anything in a very worst manner. I have booked in the resort from Dec 25 to Dec 26 th separately and that stay was confirmed by the resort. Now the hotel management is telling that we are not allowed to stay tommorow 11 AM 26 Dec. Thanks, Vinod N Ph [protected]

We booked a thailand package trip with Yatra.com on 31 november 2015.Since the time of booking, the response from their end was pathetic, Throughout the booking process our queries were never addressed completely and satisfactorily and it was every time we used to follow up for mere confirmation of our trip.However, every time, we would get a confirmation from their end that the trip was 100% confirmed.Our travel dates were from 21.11.15 - 26.11.15 and after making the full payment well in advance, when we called on 18 december to ask when will we get our flight tickets and hotel vouchers, to our greatest disappointment, we are being suddenly informed that our trip has been rescheduled to 26th November.however we agreed to go on 26.but point to be noted we got all vouchers just 1 day before to our departure date which has cost us huge mental stress. We're very shocked and disappointed by the highly unprofessional and carelessness in services by a reputed name like Yatra.

I am a retired government employee. I booked an international trip via Yatra (Ref YH1993473) for Nov 2nd. We wrote to Yatra couple of days before the trip that my wife was hospitalized with Dengue and is unable to travel. Yatra responded and asked me for Dr's certificate which we provided. They said they will respond in 72 hours on when we can reschedule. It has been 2 months and we have seen no response from them. All we want is to reschedule...

As I was booking my tickets from Dubai to Kolkata yesterday night, I'd seen an Air India flight priced approx 16K. On having proceeded to pay, the amount was deducted from my account but the ticket status was UNCONFIRMED. The message displayed was that I'd be receiving my eticket within 10 hours. As I didn't receive my eticket I called up the customer support and was told to book the flight at the new rate. Hence I was made to pay the fare...

Hi, I have applied for Dubai holiday package include visa assistance, through Yatra.com, they booked air ticket and said that visa has been applied on 14th December 2015' And today is 21st December 2015, when I call Yatra.com to ask about delay, they said, that visa issuance priority is given to people who traveling in close dates.and I asked about the online visa application tracking number, they said we can't track it. After reading customer review on different site, I think they are just making me .i don't know if they have applied my visa or not, or what's going on ?? It's strange that after 8 days I m not getting reply from use embassy(normal period is 2-3days) ..reply me for this issue, or will see next couple of days then will take action, coz I paid 30, 000 rs.for air ticket and visa.almost gone 4000 extra, Waiting for reply .

Sir, I am to say that I have booked a flight through yatra .com to Baranasi from Dharmshala (Gaggle) airport for me and my wife on 11th December 2015 vide flight no.231115F64377. On return, I could not took the flight in my last segment of journey from Delhi to Dharmshala by Air India flght PNR Y2MR5 ticket no.098-[protected] and no.098-[protected], scheduled to leave Delhi T3 at 10.25 AM on 15th December 2015 because of, Air India flight left Delhi at 10 AM without any pre intimation / SMS/ mail to me by yatra services or air india. As schedule I reached the airport at 9.30 AM but refused the boarding ticket with the comments of air india staff that now the Gates are Closed. My again and again request were declined and the Manager Air India told me that since your booking is through yatra .com, it was the duty of yatra official to intimate you in well advance or supply my mobile no.to air india, which was not provided. Will you kindly tell me that what is my fault and why i was penalised for it? Resulting, I have to purchase another two tickets of spice jet plane in current booking spending Rs9870/- for plane scheduled to leave Delhi at 1.30 PM and reached my home since i have to reach my home urgently. This is the most bitter experience with your fault and when i tried to contact your customer care no.[protected], no body picked my phone to readdress my problem. It is requested therefore that the refund of my spent amount of Rs.9870/- may be made to me since i am penalised for no fault of mine. - Narinder Bhushan Sharma -Kumud Sharma 260, Lower Shyam Nagar, Dharmshala -176215.

I had booked the railway ticket from banglore to new delhi...Dated on[protected]..This reservation is done through yatra.Com...During this process of payment an amount of rs.6062 has been deducted but ticket has not been generated...Till date i have not got my account back...And i have conformed tht the amount has been transferd to the mercent..The details as follows...Mer_id:ccacl1klu261?...Pg_[protected]?...Rrno:[protected]?ip_addr:172....⇄ please get back my amount as soon as possible...

Booked ticket on[protected] through net banking on[protected].After payment of RS. 12832/= on the above date I have not received the air ticket.I want refund of above money which has been deducted from my SBI A/C. EMAIL :[protected]@rediffmail.com PASSENGER NAME;-ABHINAV SINGH PARMAR DATE OF JOURNEY:[protected] REF NO:-IGOBDOQXU8 PAYMENT THROUGH SBI DORANDA NET BANKING PLEASE REFUND AT THE EARLIST

We have booked a hotel in Pune on Nov 30 they told me they have booked it. I have full amont through Online. after few days i recived message that they failed to book it. Then i asked to refunf it. But never got a answer from. Please refund it. Regards, Srinath [protected]

I have booked one room in hotel le repose west tambaram chennai for one day stay from 02.12.2015 to 03.12.2015 for my son through yatra, com vide ref.[protected]..The booking was done for my son Apoorv nair who was stranded in Chennai due to floods.To my surprise when he reached the hotel at 08.05 AM on 02.12.2015 the hotel declined to offer room to my son-even though 100% payment was done online and confirmation received from yatra.com.I repeatedly talked to the customer service of yatra.com and the hotel reception but they declined to offer the room and not even allowed him to sit in the reception.Yatra.com called my son once and at his request offered alternative arrangements.They assured to call him back in 20 minutes but never called back.In such a pathetic situation they have sent my 18 year old son to streets with floods and he wandered there for 2 more days before reaching home on 05.12.2015.I realized from my son that the hotel authorities declined room to him as they can charge more from others due to floods.This type o[censored]n ethical practice in business is not correct. I can not forgive to yatra.com or the hotel authorities for the miseries of my son during the above days..The copy of mail correspondence with yatra, com in this regard is attached.They are telling full refund is made..Is it sufficient for our suffering?For that question they assured they will come back after investigation..but never turned back till today.

A person calling from number [protected]. But he is calling from [protected]. He said he yatra and he called to refund my money . He took all my bank details. I need a quick response or else i need to complaint it police about this incident. I tried reaching customer care of yatra.com people no one is giving me any response. Suggest me soon. Regards, Pavan [protected]

Hi Superior, I wanted to inform you that I have booked a hotel in Araku named Vellangini Comforts[protected] on 30 November. I have paid the totals amount and i got vocher also as a proof of booking. But suddenly after 8 days. I came to know that my booking has note been done properly. Indu was person who booked my hotel in Araku. Then they told me they will provide alternate service within 48 hours. I tried reaching to them for two days but no one has given me any response. In the end a person Anoop i hope his number[protected] with EXT 690 answerd me and he told me that he will provide alternate property by monday. Suddenly in the night a person named Karan cancelled my booking without my permission. When i tried reaching them the same story is continuing that is no is answering. I clearly asked about your service in the starting but they told you guys work sincerely and you provide best service. This is worst experience with you. Only having believe in you i didnt book alternate booking. Please tell me what should i do now. Ask karan with whose permission he cancelled my booking. Regards, Pavan Raikhelkar [protected] raikhelkar.[protected]@gmail.com

Yatra.com is most irresponsible travel portal ; it makes false booking No and when you reach Hotel and show them the voucher hotel says there is no such booking I made Hotel booking at TG Rooms Gwalior through Yatra (booking ref No.[protected]) this booking was declined by Hotel staff saying there is no such booking and please sort it out with Yatra.

Yatra.com has cheated me. Yatra.com Booking Ref. [protected] Booking: 3 Hotel Rooms in Tirupati I had booked 3 rooms (3 couples / 6 adults) in Tirupati. But had to cancel the one for my in-laws as my mom-in-law lost her mother just weeks before the scheduled trip. When I approached the call center to understand cancellation procedure, they said the whole booking will have to be cancelled before the last date for getting 100% refund and fresh booking initiated. I did the same (repeat: weel before the last date for getting 100% refund). The details against each entry in the portal clearly shows "cancellation in process". In spite of providing all the necessary details / evidences that the cancellation was done of all three rooms in a timely and efficient manner, yatra.com support executive blatantly keeps saying the cancellation was not done so there can be no refund provided.

I tried to book a ticket last night. It failed and I registered a complaint last night. I got a default mail saying your complaint got registered. Till now no response again. Do I need to book a ticket again? There are no response. No customer care. Too many steps for booking a train. Why should I use this site? If the train tickets are full now, how can I book again after your response? This is stupid service. Waste and worst website. I never recommend my friends for this. 3 times I visited this site and no time it worked.. How can some critical things like train ticket bookings will not have customer care? Also the number you provided is not a toll free number. Such a stupid and waste and worst customer service. How can they won't provide customer care for tic booking? Does people will write and wait for days while booking tickets? Don't ever go to this site. 2 customer care numbers are there. Both are not toll free. Submitted 3 tickets and no response after 1 day.