Yatra Online / YatraTrip.in Complaints & Reviews

I am a retired government employee. I booked an international trip via Yatra (Ref YH1993473) for Nov 2nd. We wrote to Yatra couple of days before the trip that my wife was hospitalized with Dengue and is unable to travel. Yatra responded and asked me for Dr's certificate which we provided. They said they will respond in 72 hours on when we can reschedule. It has been 2 months and we have seen no response from them. All we want is to reschedule...

As I was booking my tickets from Dubai to Kolkata yesterday night, I'd seen an Air India flight priced approx 16K. On having proceeded to pay, the amount was deducted from my account but the ticket status was UNCONFIRMED. The message displayed was that I'd be receiving my eticket within 10 hours. As I didn't receive my eticket I called up the customer support and was told to book the flight at the new rate. Hence I was made to pay the fare...

Hi, I have applied for Dubai holiday package include visa assistance, through Yatra.com, they booked air ticket and said that visa has been applied on 14th December 2015' And today is 21st December 2015, when I call Yatra.com to ask about delay, they said, that visa issuance priority is given to people who traveling in close dates.and I asked about the online visa application tracking number, they said we can't track it. After reading customer review on different site, I think they are just making me .i don't know if they have applied my visa or not, or what's going on ?? It's strange that after 8 days I m not getting reply from use embassy(normal period is 2-3days) ..reply me for this issue, or will see next couple of days then will take action, coz I paid 30, 000 rs.for air ticket and visa.almost gone 4000 extra, Waiting for reply .

Sir, I am to say that I have booked a flight through yatra .com to Baranasi from Dharmshala (Gaggle) airport for me and my wife on 11th December 2015 vide flight no.231115F64377. On return, I could not took the flight in my last segment of journey from Delhi to Dharmshala by Air India flght PNR Y2MR5 ticket no.098-[protected] and no.098-[protected], scheduled to leave Delhi T3 at 10.25 AM on 15th December 2015 because of, Air India flight left Delhi at 10 AM without any pre intimation / SMS/ mail to me by yatra services or air india. As schedule I reached the airport at 9.30 AM but refused the boarding ticket with the comments of air india staff that now the Gates are Closed. My again and again request were declined and the Manager Air India told me that since your booking is through yatra .com, it was the duty of yatra official to intimate you in well advance or supply my mobile no.to air india, which was not provided. Will you kindly tell me that what is my fault and why i was penalised for it? Resulting, I have to purchase another two tickets of spice jet plane in current booking spending Rs9870/- for plane scheduled to leave Delhi at 1.30 PM and reached my home since i have to reach my home urgently. This is the most bitter experience with your fault and when i tried to contact your customer care no.[protected], no body picked my phone to readdress my problem. It is requested therefore that the refund of my spent amount of Rs.9870/- may be made to me since i am penalised for no fault of mine. - Narinder Bhushan Sharma -Kumud Sharma 260, Lower Shyam Nagar, Dharmshala -176215.

I had booked the railway ticket from banglore to new delhi...Dated on[protected]..This reservation is done through yatra.Com...During this process of payment an amount of rs.6062 has been deducted but ticket has not been generated...Till date i have not got my account back...And i have conformed tht the amount has been transferd to the mercent..The details as follows...Mer_id:ccacl1klu261?...Pg_[protected]?...Rrno:[protected]?ip_addr:172....⇄ please get back my amount as soon as possible...

Booked ticket on[protected] through net banking on[protected].After payment of RS. 12832/= on the above date I have not received the air ticket.I want refund of above money which has been deducted from my SBI A/C. EMAIL :[protected]@rediffmail.com PASSENGER NAME;-ABHINAV SINGH PARMAR DATE OF JOURNEY:[protected] REF NO:-IGOBDOQXU8 PAYMENT THROUGH SBI DORANDA NET BANKING PLEASE REFUND AT THE EARLIST

We have booked a hotel in Pune on Nov 30 they told me they have booked it. I have full amont through Online. after few days i recived message that they failed to book it. Then i asked to refunf it. But never got a answer from. Please refund it. Regards, Srinath [protected]

I have booked one room in hotel le repose west tambaram chennai for one day stay from 02.12.2015 to 03.12.2015 for my son through yatra, com vide ref.[protected]..The booking was done for my son Apoorv nair who was stranded in Chennai due to floods.To my surprise when he reached the hotel at 08.05 AM on 02.12.2015 the hotel declined to offer room to my son-even though 100% payment was done online and confirmation received from yatra.com.I repeatedly talked to the customer service of yatra.com and the hotel reception but they declined to offer the room and not even allowed him to sit in the reception.Yatra.com called my son once and at his request offered alternative arrangements.They assured to call him back in 20 minutes but never called back.In such a pathetic situation they have sent my 18 year old son to streets with floods and he wandered there for 2 more days before reaching home on 05.12.2015.I realized from my son that the hotel authorities declined room to him as they can charge more from others due to floods.This type o[censored]n ethical practice in business is not correct. I can not forgive to yatra.com or the hotel authorities for the miseries of my son during the above days..The copy of mail correspondence with yatra, com in this regard is attached.They are telling full refund is made..Is it sufficient for our suffering?For that question they assured they will come back after investigation..but never turned back till today.

A person calling from number [protected]. But he is calling from [protected]. He said he yatra and he called to refund my money . He took all my bank details. I need a quick response or else i need to complaint it police about this incident. I tried reaching customer care of yatra.com people no one is giving me any response. Suggest me soon. Regards, Pavan [protected]

Hi Superior, I wanted to inform you that I have booked a hotel in Araku named Vellangini Comforts[protected] on 30 November. I have paid the totals amount and i got vocher also as a proof of booking. But suddenly after 8 days. I came to know that my booking has note been done properly. Indu was person who booked my hotel in Araku. Then they told me they will provide alternate service within 48 hours. I tried reaching to them for two days but no one has given me any response. In the end a person Anoop i hope his number[protected] with EXT 690 answerd me and he told me that he will provide alternate property by monday. Suddenly in the night a person named Karan cancelled my booking without my permission. When i tried reaching them the same story is continuing that is no is answering. I clearly asked about your service in the starting but they told you guys work sincerely and you provide best service. This is worst experience with you. Only having believe in you i didnt book alternate booking. Please tell me what should i do now. Ask karan with whose permission he cancelled my booking. Regards, Pavan Raikhelkar [protected] raikhelkar.[protected]@gmail.com

Yatra.com is most irresponsible travel portal ; it makes false booking No and when you reach Hotel and show them the voucher hotel says there is no such booking I made Hotel booking at TG Rooms Gwalior through Yatra (booking ref No.[protected]) this booking was declined by Hotel staff saying there is no such booking and please sort it out with Yatra.

Yatra.com has cheated me. Yatra.com Booking Ref. [protected] Booking: 3 Hotel Rooms in Tirupati I had booked 3 rooms (3 couples / 6 adults) in Tirupati. But had to cancel the one for my in-laws as my mom-in-law lost her mother just weeks before the scheduled trip. When I approached the call center to understand cancellation procedure, they said the whole booking will have to be cancelled before the last date for getting 100% refund and fresh booking initiated. I did the same (repeat: weel before the last date for getting 100% refund). The details against each entry in the portal clearly shows "cancellation in process". In spite of providing all the necessary details / evidences that the cancellation was done of all three rooms in a timely and efficient manner, yatra.com support executive blatantly keeps saying the cancellation was not done so there can be no refund provided.

I tried to book a ticket last night. It failed and I registered a complaint last night. I got a default mail saying your complaint got registered. Till now no response again. Do I need to book a ticket again? There are no response. No customer care. Too many steps for booking a train. Why should I use this site? If the train tickets are full now, how can I book again after your response? This is stupid service. Waste and worst website. I never recommend my friends for this. 3 times I visited this site and no time it worked.. How can some critical things like train ticket bookings will not have customer care? Also the number you provided is not a toll free number. Such a stupid and waste and worst customer service. How can they won't provide customer care for tic booking? Does people will write and wait for days while booking tickets? Don't ever go to this site. 2 customer care numbers are there. Both are not toll free. Submitted 3 tickets and no response after 1 day.

I booked too tickets with yatra mobile app. they promised to give 1000 e cash on each booking via promocode. the app said promo code accepted but when i completed the travel i did not get my cash back. when i called call center they said you have used wrong code or you might have crossed maximum number of try. promo codes are confusing for first time user but you can cheat them by promising e cash and than deflect by saying you got it wrong despite app saying it is accepted. below are my details.
1. reference no: 101115F58190 booked on 10 Nov 2015
2. reference no: 101115F24791 booked on 10 Nov 2015
secondly you can use only 5 percent of e cash for every e cash u receive. complete fraud you people are. do not book by yatra or believe there promo codes. last thing they dont share any information at the time of bookings about this and after you complete your travel the call center says you are a we cant help you. kindly take action.

Hi, I am a govt employee. Went for an official trip to chennai. I stayed at Hotel Raintree, St marys Road, Chennai(Ph[protected] for a pd of 4 days frm 1st to 5th Oct 2015.
I made this booking for my stay thru Yatra.com(web site Refrence no [protected]).

Hotel didnt give me bill, mentioning that they will send the bill to Yatra, the agent thru which they get bookings. And Yatra .com is giving me Hotel Invoice mentiong the consolidated amount of money that they have recieved from me (Not a detailed bill )

Problem Issue : Govt offices ask a detailed bill frm Hotel mentioning the tariff and charges for breakfast and other services they have provided in the bill for reimbursment purposes as it is different for different categories of employee.

Request: Kindly loook into this matter and help me to get the hotel bill which i shuold get, for which i have paid my hard earned money for it.
thanking you

I booked a flight on etihad operated by jetairways aircraft (Crack on the door). After immigration passengers were offloaded and flight was cancelled. Flight was booked through yatra.com portal and the airline told me to contact yatra who collected the money and get the refund. I have been contacting yatra since july 2015 and until 26th november, no refund issued. Went to etihad cochin office and the executive called yatra and told them its them to process refund since they sold the ticket.
I request to refund the fare as i had to take gulf air ticket online at the airport itself as the travel was urgent.
Details of the flight
Date dep timefrom to flight no terminal airline name
07jul 1740 kochi cok abu dhabi ey7578 etihad airways
Auh
07jul 2110 abu dhabi auh bahrain bah ey7307 1 etihad airways

I had started my conversation with Mr Ashish Sharma a yatra agent and fixed a holiday package for darjeeling bangtok for Nov 30 to Dec 5. While our discussion over the phone I had mentioned this to Ashish that its me and my wife that will be travelling on this period and my wife is yet to create ids on her new name. She has proof only on her maiden surname. Inspite of me proactively informing him about this over the telephone. neither him nor any of the Yatra employees that I talked to informed me that I need to carry id proofs at the airport and the id proof should carry the same name as on the ticket. Due to this silly mistake its costing me a loss of 23, 000. As I had to cancel my return tickets and book new ones.

I got a hotel booked in Portblair for two days on for 15 and 16 th October 2105. The sent me confirmation. I paid in full in advance. I arrived at the Hotel. The manager informed me that no such booking exist. I tried to call the number they have printed on the voucher. It never worked.

Hi

I have made one booking via Yatra for one of Hotel in Neemrana for 25th Dec, (booking reference no: [protected]‏) Yatra provided me Hotel confirmation on the same day 16th Nov

I just checked with Hotel for reservation and to my surprise there is no room available for that duration but still Yatra confirmed me booking and they did not bother to update me that my hotel has not been confirmed. I am worried what if i wouldn't had contacted hotel for reservation confirmation and what if i had reached hotel for my vacation.

Thanks!
Gaurav

I booked tickets on 30th Oct and cancelled the same day. As per Yatra policy, I am to get the money refunded by 5-7 working days. it is 20 days now and they havent taken any action yet. Each time a customer care executive calls up, say sorry and ask me to wait for 24-48 hours. I am awaiting 17k refund from them