[Resolved] Yatra.com — Cancellation charges | |||||
I booked train tickets from Pune to Sholapur in Chair-car for Hutatma Express. Due to change in travel, I cancelled the tickets. While irctc's cancellation charges are only Rs. 90/- per passenger, yatra gave me a mere refund of 625 for 1173. This is really insane and yatra is one of the worst travel portals for planning journeys. I need an immediate action over this with proper refund. The ref. no. is [protected]. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Pradeep,
Greetings from Yatra.com!
Your ticket had three passengers ( 1 male, 1 Female and 1 Senior Citizen). The Cancellation Charges are Rs 236.67 each for Adults and 96.67 for Sr Citizen. This amount comes from IRCTC. IRCTC also has a slab system of cancellation now, the later you cancel, higher would be the cancellation amount. We hope this helps resolve your query, please feel free to contact us again in case of any additional help required.
Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].
Best Regards,
Yatra Care
Greetings from Yatra.com!
Your ticket had three passengers ( 1 male, 1 Female and 1 Senior Citizen). The Cancellation Charges are Rs 236.67 each for Adults and 96.67 for Sr Citizen. This amount comes from IRCTC. IRCTC also has a slab system of cancellation now, the later you cancel, higher would be the cancellation amount. We hope this helps resolve your query, please feel free to contact us again in case of any additional help required.
Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].
Best Regards,
Yatra Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com
We sincerely apologize for the inconvenience caused. We have shared this query with our concerned team. Kindly allow us time to investigate this matter. We assure you the resolution at the earliest and request your patience in the interim.
Regards,
Yatra care