[Resolved] Yatra.com — cheated on flight ticket cancellation

Kumardip Chakraborty

from Pune, Maharashtra

Address:	1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001, Gurgaon, Haryana
Website:	www.yatra.com

I have booked return flight ticket (In spice jet) for kolkata to hyderabad for 4 adults using yatra.com. Total cost of 4 return tickets were approx 26, 000 rs. I am a high end user of sbi card and my bank has provided me a coupon of 25, 936 rs for yatra. I have used the coupon to book ticket and the rest of the amount (Approx 1936 rs) i have paid via credit card.

Now on both the occasions spice jet has changed/cancels the flight and provided full refund. The same has been cancelled by yatra customer care. But while providing refund yatra has refunded only 1936 rs (Which was paid using credit card) and giving a logic that coupons can not be refunded. This is nothing but a system of financial fraud. I want to lodge a case of cheating and mental harassment against yatra.com

My booking reference number in yatra is[protected]. Yatra has confirmed me over email that they have received full refund from airlines.

My points are simple:
1. I did not cancel any flight, the airline has cancelled the flight and provided full refund. Then why i will not get the coupon back? And it is a very big amount.

2. The coupon which i have achieved from my reward points of sbi card was of high value and validity of the coupon was for next six month. Under this case why can not yatra refund me the coupon?

3. I never never asked for money refund. I have requested give me the same coupon back and i will reuse for another future booking. But after continuous follow up i did not get any response.

4. Yatra customer care and management has a tendency to fraud. I did not get money back and airlines provided a full refund, then where is that 24, 000 rs gone? It can not be like coupons can not be refunded. This is a clear case of cheating.

I would appreciate if strict action will be taken against such fraud organizations and i want to get my coupon back. Will appreciate your help and support.

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May 20, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Chakraborty,

Greetings from Yatra.com!

We regret the inconvenience you have gone through. Kindly allow us time to go through the complaint and assist you, we will connect with you with in 24-48 hours. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Apr 18, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Chakraborty,

Greetings from Yatra.com!

This is with regards to your Yatra booking reference number[protected].

We were in contact with you and this has been discussed. We would request you to kindly connect with our concern team on [protected] number to assist you with offline booking. Kindly share the Yatra booking reference number along with your voucher code and validity.

Regards,
Yatra Care

Apr 20, 2019

Updated by Kumardip Chakraborty Hello Consumer Court,

I have received a call from one of the representative of yatra 2 days ago. He is a complete fraud and trying to buy out time so that my coupon expires. He said on the phone that yatra coupon team number will be shared here and he will send me an email with the details of the conversation.

Neither they have shared any contact details (number or email) of yatra coupon team. Nor they have sent me any email. They are just trying to play smart and trying to expire my coupon. Strict action should be taken against such fraud company. Particularly the person who has called me has no intention to resolve this issue. He should be sacked with immediate effect.

@Bunch of jokers of yatra customer care - You have no intention to resolve the issue, you are just trying to kill some more time.

Regards,
Kumardip