[Resolved]  Yatra.com — Delay in refund

Address:	New Delhi, Delhi, 203008
Website:	www.yatra.com

On 13th Feb'17 I did one transaction of Rs. 4800 from my ICICI S/B account. But I did not get any confirmation from Yatra.com or ICICI. I followed up with Yatra.com and I was told through mail that they are processing the refund and promised that it will be refunded within 5-7 days of the transaction date. However till today I did not get any refund although I am following up on daily basis. They gave me reference ID and with that ID I am pursuing with my ICICI bank too, however they are also not supporting.
It seems that the corporates play down the customers when it is a matter of refund and there is lack of transparency. I think now that without your support or intervention, refund would be a very difficult task.
Kindly guide me and extend your kind help in this matter.
Rgds,
Sandeep Singh ([protected])