[Resolved] Yatra.com — Extra charge taken | |||||
0n 28th march I booked a round trip from Chandigarh to pune with Yatra.com under booking number[protected] and I got a confirmation email from Yatra.com that your ticket was booked and ticket is attached in confirmation email . On 30th March received a call from yatra customer care ([protected]) that your ticket has been canceled and you have to pay Rs 4612 extra to again confirm your ticket. My old parent are travelling and this is only one flight non stop from chandigarh to pune have to pay extra money.My Questions are 1) how can a confirmed ticket can be cancelled when they sent e-ticket with PNR number? 2) Why i have to pay increase in fare price difference, if there is any misunderstanding between yatra and air india airlines ? Called 3-4 times on yatra customer care that how can a confirmed ticket can be cancelled they are not giving proper answer to my question and say's call to air india customer care we can't do anything . if i have book the ticket from your site and you charged me fee for that how can they people can say like this ... even wrote a complain on [protected]@yatra.com their complaint site but no reply .. Request refund of Rs4612 which they have charged me extra. Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Jassiab, Greetings from Yatra.com! Regret the inconvenience caused. We do understand your distress and would like to share with you, fares are dynamic in nature and keeps on changing as per availability and if there is any change in the itinerary while confirming the booking, system will not confirm the booking. Same has happened in your case too. System was not able to generate the PNR number and we have informed you that airline system was unable to generate the confirmation and the previously selected fare may not be available. Our team was in contact with you and since you have requested the confirmed booking, team has confirmed your booking and charged the fare difference from you. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care Apr 04, 2017 Updated by jassaib Hello Yatra As you are saying PNR number was not generated but ticket which i got on 28th march is with PNR number and confirmation of booking. Please check the Image.  Verified Support Apr 06, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Jassiab, Greetings from Yatra.com! We would like to explain that PNR YVRWC generated at the time of booking could not be confirmed by the airline due to difference in fare. Therefore, our team contacted you and provided ticket with new airline PNR YHNS3. We have resent your e-ticket to your registered email address. We hope that above information will suffice the purpose. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care Verified Support Apr 10, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Santharuban, Greetings from Yatra.com! Regret the inconvenience caused. We would like to inform that refund has been initiated and it will take 2-5 working days to reflect in your account. Hope your query has been resolved. We hope that above information will suffice the purpose. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care | |||||
 2 Comments | |||||
Comments
I have booked train ticket from Allahabad to LTT for 26.06.2017. The money is deducted and the confirmation email from yatra.com also received. In the ticket the PNR No. is Unconfirmed.
Kindly give me a proper ticket with PNR no./ booking status / Coach nO / SEAT nO.
Regards,
Divyesh Patel
Kindly give me a proper ticket with PNR no./ booking status / Coach nO / SEAT nO.
Regards,
Divyesh Patel
Yatra Online / YatraTrip.in Customer Care's response, Apr 6, 2017
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Apr 11, 2017
Verified Support
Dear Divyesh, Kindly share the requested details for us to assist you further. Thanks, Yatra Care !
Yatra Online / YatraTrip.in Customer Care's response, Apr 13, 2017
Verified Support
Dear Divyesh, Kindly share the above requested details for us to assist you further. Thanks, Yatra Care !
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I was traveled trichy to Dubai round trips but I complete one way returned tickets cancelled from airIndia express office still now not redound my account.
My ref no:[protected]
PNR: K5BDC6
To reply my mail refund done .
Thank you
Santharuban Ravi .
[protected]@gamil.com
Greetings from Yatra.com
We have forwarded your query to our concerned team. We request you to allow us time to check and revert you accordingly.
For any other assistance required please contact at 09555 800 800. For holidays please call on 1860 200 1800 / 1860 200 0900. Alternatively, write on support@yatra.com
Regards,
Yatra Care