[Resolved] Yatra.com — International airline ticket - surname issue | |||||
Hi, I have booked a ticket from Auckland to Delhi airline ticket for my wife on 24/06/2017 from www.yatra.com. On the booking page it comes up with Traveler details. I have entered the name of my wife as per passport. Just to keep the name private, my wife's name as per passport is: Given Name: xxxx Kaur Surname: (nothing in the surname - its blank) On the yatra booking page, I have put the details as below First name: xxxx Last Name: Kaur Since my wife's last name is Kaur and the Last name field is mandatory so I put Kaur in the last name. After booking the ticket, I got to know from my friend that when customer don't have a surname in the passport, Airlines have some criteria to enter the name. I have emailed Yatra and they replied that I should put the name as below as per the Airline policy: First Name: Mrs. Last name: xxxx Kaur And they checked with airline and they replied that the name entered by me is not as per the airline policy and I have to cancel the ticket and rebook it. Yatra.com advised me to bear the Airline cancellation charges which is Rs.8, 526. I have spent 1 hour on international call from New Zealand and so many emails to let them know that my wife's name is still correct. It's not misspelt, and no changes in the name. It's just the placement of the name. I have told them that Yatra.com should put the disclaimer on the booking page with Airline name policy but they are not agreeing that it's Yatra.com mistake. I have told them if this would be highlighted on their website that as per the Airline policy, you have to enter the name in this way, obviously I will put the name in that manner. But they are adamant and wanted to make commission by getting my ticket cancelled and rebook it. My Yatra ticket reference number is [removed]. Was this information helpful? | |||||
Jun 12, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 11, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Jaideep, Greetings from Yatra.com! Regret the inconvenience caused. As per our records, booking was made online and name was updated by you while confirming the booking. We would like to inform that every airline has different policy o[censored]pdating the name in case of no surname. We request you to please contact the airline if they change the name free of cost and feel free to contact us in case of any further assistance required. Best Regards, Yatra Care Verified Support May 11, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Grover, Greetings from Yatra.com! This is to inform you that while booking the reservation, you have mentioned given name of the passenger as "CHARANPREET" and "last name as"KAUR". However, as per the passport the passenger has only a given name . It is also mentioned on our web site that the name on the ticket should be as per travel document. To check the airline name policy, this is the passenger's responsibility to call on our help line number if anything is not accepting on the website while making the reservation online. Hence, the cancellation charges will be applicable for the cancellation of the ticket as the name correction is not permitted by the airline. We have waived off Yatra service fee to you for the inconvenience which you faced. In case you require further assistance or clarification, please feel free to contact us on[protected] /[protected] between 06:30 - 00:30 hrs or write to us at [protected]@yatra.com. Best Regards, Yatra Care | |||||
Add a Comment | |||||
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment