Yatra Online / YatraTrip.in Complaints & Reviews

I have booked a personalised trip to thailand and also gave them itinerary for the same which was given go ahead by sales and operations team now they have changed it without informing me, but when i am asking them to get it changed they r saying we cannot change it... Team is not at all responsible for calling back and updating customer when ever we call they say sir the assigned person is on another call. What do i do i have to go tomorrow as per the plan. Pathetic service not expected from such a good brand name.

Hi,

I have booked a ticket from Auckland to Delhi airline ticket for my wife on 24/06/2017 from www.yatra.com. On the booking page it comes up with Traveler details. I have entered the name of my wife as per passport.

Just to keep the name private, my wife's name as per passport is:

Given Name: xxxx Kaur
Surname: (nothing in the surname - its blank)

On the yatra booking...

Hi I am bindiya shelar I have done booking for Thailand package full payment is done my flight is on 13 may 2017 but still they have not given hotel booking voucher n itinary also v tried to call booking person but they just say today evening or tomorrow or before 4 or 5 days so I am help less now please help Yatra.com I trust on them n done but now I am stuck very worst experience n poor service they just give us no and name that also landlines no n extension no keep trying but no reply

I am tryphena prakasam, booked air ticket from yatra.com on 6th jan 2017 form my indian overseas bank debit card. Ticket amount 4020/- debited from my account but ticket not booked. I used mail id [protected]@gmail.co and phone no [protected]. I did not received any mail, any reference no. Any messages. But my amount is debited. So please take it serious and do kind for me. Other wise i will complaint it in higher level.

I would like to know the reason why I am suppose to pay extra amount once I have confirmed and paid the price I was shown.
I would like to withdraw my booking and get 100% refund if you are not processing the flight tickets with the amount I have paid.
Since I have paid the amount i was requested while processing/ purchasing the ticket on Yatra.com I would like to get my flight tickets in confirmed status for the same.
The...

It's disappointing to see such a online travel company to be irresponsible in there customer care service.

I have booked a ticket from Yatra Reference number –[protected] from Mumbai to Manchester (Brussels Airlines) departure date 8th April 1.05 am for my Wife and Kid. Presently I am I UK. On 6th of April my mom got admitted in hospital and hence wanted to reschedule the ticket. Since my wife was busy there in Mumbai I tried to re-schedule ticket online but it said to connect call center to reschedule. Then I tried calling from UK on this number - +[protected], before 24 hours, but unable connect. IVR responded “Invalid Number”. I also tried many other telecom operators in UK but unable to connect. However after 12.30 am (i.e. of 7th April) I was able to connect to an yatra emergency number +91 [protected] but was kept on hold for almost 50 mins, but nobody answered (please refer attached screenshot from phone).

Finally gave up and messaged my wife to call Yatra in Morning once she wakes up (as it was 3 am in India). In morning when she got connected to same number[protected] the representative responded that since it after 24 hours it can’t be rescheduled neither it can be cancelled.

I wanted to understand that Yatra provides service for international hotels and flight but there is no way to connect yatra if someone is trying to connect outside India. I tried all the options to reschedule the tickets but failed to do so.

They responded that they are looking into it. Now its almost one month and there is no response. I also followed up (on April 27) with them but still no response.

It take hardly 10 mins to book a ticket, but for any issue they taking us for ride.

-Manoj Singh
+44 [protected]
[protected]@yahoo.com

I have booked a flight ticket, earlier i have asked them they said you can do it online and the amount will be adjusted, now they are saying it can't be adjusted.
Just now i was rescheduling they were saying we can do that, but now they are saying it is not in our hand.

It is same as booking a new ticket, then what is the matter of rescheduling, and while cancelling also, there is no refundable amount, and flight is refunded.

A totally third grade, lousy service from both Yatra and Sai Holidays. Both are fraud organisations and are experts in cheating their customers.
I am now going to take it to the consumer court and will put up a blog educating other innocent customers to be very careful of both these organisations..

Happy to discuss on the loss I incurred and the amount of dissatisfaction with both these fraud companies..

Because of Yatra and Sai Holidays i incurred a loss of 2000 INR in Srinagar, 6000 INR in Sonmarg and 2000 INR in Pahalgam.

I booked a package from yatra for thailand. I had a horrible experience altogether with yatra, not to forget because of how my agent handled the booking.
1. My VISA could not be processed from INDIA itself. I called up my agent to schedule a pickup for VISA documents which was done comfortably but After he received my documents and that too just before 4 days from the trip he had the guts to say my visa could not be processed now. He did not have the sense to let me know beforehand only that if i submit my documents after a particular day my VISA would not be processed then. He even ensured me when i scheduled the pickup that he will try to get it done till 14th december!!I had to go for visa on arrival which costed me 2000 BAHT for 2 people. He still had the audacity to argue with me over that even when he had not informed me correctly.
2. I had booked a tour for phi phi island also which was initially not mentioned in the package confirmation voucher that he gave me. I HAD TO REMIND HIM TO PUT IT THERE OR ELSE MY INCLUSION WOULD HAVE GONE WASTE
3. After the VISA problem, he said that my hotels had been upgraded. After reaching thailand i came to know that the hotels that i was offerred were actually downgraded from what i was offered previously. I WAS TOLD EARLIER WHEN I ASKED TO CHANGE MY HOTELS MYSELF THAT MY HOTELS HAD BEEN "RE-CONFIRMED" AND THEY CANT BE CHANGED NOW, THEN HOW COULD THEY DOWNGRADE MY HOTELS FROM SUPERIOR TO STANDARD ALL OF A SUDDEN. I had a beach resort earlier with superior garden rooms and later the hotel that i was given that too with standard rooms had room size that was so highly uncomfortable. Changing hotels 3 days prior to the trip...seriously!!!
4. The tour timing in bangkok were changed without any notice due to which we had to wait for 2 hours.
5. When i was checking out from the bangkok hotel, to my utter surprise I WAS CHARGED A LATE CHECK-OUT FEE of 1600 BAHT, because according to the voucher that i was provided, we had bookings till 25th december, 2016 but according to the hotel records we had our booking till 24thdecember, 2016 and since we were checking out at 4:00pm on 24th, we were being charged late checkout fee which was clearly all my agent, s fault again because he provided me with wrong package details all along.
5. When all this happened, The local agent that i was given in thailand told me on call that i should pay the late checkou fee as of now and he had talked to people in India and i will get back my refund in India which HAS NOT HAPPENED TILL NOW.
6. When i called my agent regarding this after coming back, he as usual was not ready to accept his mistake. I called him so many times for 2 weeks to talk to his manager but he always had some excuse. Whenever he said he would call me back HE NEVER CALLED ME BACK EVER. ONLY I HAD TO RING HIM ALWAYS.
He never called back..never responded for any email..did not process my booking properly..he never had proper answer to any of my queries. I dont know why he was hired in the first place when he does not know how to do his job.
7. Till date i am trying to talk to the managment but they are not evn ready to accpt their employee's mistake.
I need my refund of 1600+2000=3600 BAHT that i had to spend and waste because of that fellow. Cut it from his pocket or whatever because it was always his carelessness and irresponsible behaviour that costed me so much.

Respected sir,
Iam SUMATHI from chennai, on 17th Feb I booked a ticket through yatra from my SB account. The actual amt is 3550/-
On 15th march I cancelled this booking and I received a refund confirmation message from yatra on 8th April 2017.
After the deduction the actual amount to be refunded is 1025/- but till now the refund amount has not been credited into my a/c. I kindly request to look into this issue and clear the problem.
Yatra ref no;[protected]
ARM NO; 743327470757074889336196
My an a/c mum [protected]

Thanks & regards
Sumathi. B
ION ACCOUNT HOLDER.

Hi,
I made booking for my parents traveling to Los Angeles from Bangalore on 7th May from Saudi Airline with (Ref[protected]. While doing the booking, name of father was mistakenly mention as RAFIQUE instead of REFIQUE as present in passport. While making the booking, I have shared the passport copy also post which they shared me a mail and asked to check all detail before making the booking, although I checked all itinerary detail but didn't bother to check spelling of my passport because I never thought that yatra representative will do mistake post sharing the copy. Now I am constantly following with Yatra and requesting to change the spelling of my father in tkt and confirm on immediate basis but they didn't bother to response to my mail.

I contact airline authority but they told that its a mistake from Yatra and advice to approach us directly. I called their customer care and contact the agent who book the tkt, but they instantly asked to cancel the tkt and re-book without acknowledging their mistake. Cancelling cost per tkt is Rs 9500 + Fare difference is close to 50K because I made this booking in Mar-20th 2017 and today fare is much higher then this.

Seek your intervention for advising Yatra to acknowledge their mistake and re-issue the tkt.

If required, I can shared passport detail and all relevant communication between myself and yatra.

Regards
Riaz Khan

Why yatra.com time schedule change because i will need to reach my place 12th may morning. I need most urgently appointment there, so please do not change my schedule and give as it is time to reach dar es salaam.
In this regards to booking reference yt20524708.
Hear is my return ticket time 16.40 to 20.15 mumbai to nerobi (Kenya) date 11/05/17, but nerobi 23.55 (12/05/17) to dar es salaam 01.25 (13/05/17) it meens nerobi 28hrs hold. So please look this mette and please request to you to consider his matter.
I will need to reach my place 12th may morning. I need most urgently appointment there, so please do not change my schedule and give ticket i will reach 12th morning dar es salaam as it is time to reach dar es salaam.
This is aatteched copy reffrance you have a changed.

Pnr no. Kenya airways 5h9s4g

This is the mail i addressed to yatra -

I had booked a return ticket to bangalore-goa, onward travel being on 31st midnight and return on 5th early morning, for my son, ashwin r prabhu through your website. The pnr number being omb03q. While booking the ticket you had given me 4 uber promo codes worth rs.1000/-. I had applied flycab while booking the ticket as per the offer on your website.

You had mentioned that the uber rides would be activated 24 hours before the journey ie. On 31st march. When i tried to activate the same on 31st march, i was getting an error message and spoke to one of your executives ms sonia chawla. She asked me to send a screen shot of the error message. After checking the error she said that there was some technical issue, and it would get resolved within 48 hours. Please note that till date that error has not been resolved. I was not able to use the coupons for paying uber to and from the airport. Please note that i paid more than rs.1000/- for each journey. If i was able to use these coupons, i would have saved a lot of money. When i have tried to call you on your toll free numbers, the messages are all automated and no option is taking me to speak to a customer care executive. When i tried dialing the local number in bangalore[protected], the message that i am receiving is that all incoming calls to the said number are barred.
I don't see what benefit i got from booking the ticket through your website. This is the first time i was using yatra, and i am thoroughly disappointed. The offer is valid only for thirty days and cannot be redeemed in part. I don't travel long distances in bangalore. The uber promo would have helped me while travelling to and from the airport.
I have written a mail to support, feedback and one of their officials but there is not response from the company. Even an online complaint regarding the same issue has not been resolved

Please look into the matter and revert to me. I am attaching the screenshot again for your reference.

Hi.

I have booked a flight from Mumbai to Jaipur for 15th April'17 from Yatra Online site. The booking reference number is[protected] and i booked the flight on 26th March'17. After paying Rs. 3068/-, i got the mail from yatra about the confirmation of the ticket and along with the PNR value as "OEPORT".

Then suddenly on 9th April'17 i got the mail that my booking was not confirmed and that they are trying to reach me on my number([protected]) but it was not available. The number they were calling was my old number so i changed my number to [protected] on the yatra profile so that they could contact me on my new number. Also in the mail they only mentioned the reference number and not the flight details.

So my complaint is regarding following points:
1. 14 days after my booking yatra contacted me saying that my booking is not confirmed. When i contacted yatra.com customer support, they mentioned that Yatra executive get dynamic rates and sometimes ticket doesnt get confirmed due to changing rates. But the point is they knew on 26th March itself that the ticked was not confirmed then why have they waited 14 days to tell me that my ticket is not confirmed?? They contacted me on 9th April which is just 6 days before my flight, i think it is there scheme to get more money from the passengers!!
2. The mail in which they mentioned that my ticket is not confirmed, they only mentioned the reference number and nothing about the flight details. After 14 days, nobody remembers the reference number. They should mentioned reference number and the flight details together in the mail for the better knowledge of the passenger. I think it is there Ponzi Scheme to give less information to the passengers.
3. The mail in which they mentioned that my ticket is not confirmed, they mentioned that they could not reach my phone. Since the number was wrong in my Yatra profile, i changed my number at that instant so that they could call me on my new number. But no they were still calling me on my old number. When i talked to the Yatra customer service person, he said mobile number is as per what is mentioned at the time of booking. I accept the number at the time of booking is wrong. But they could have asked for the new number in the mail itself or they could have taken my new number from my Yatra profile. Since they manage dynamic fares they could easily manage dynamic numbers of customers as well!!!

If you need any more details, let me know.

Hello,

This is regarding my holiday trip to dubai through yatra.com.

Below are the booking reference nos.

Yh3140176 and yh2786796

I have paid two thousand rupees more than the actual amount as the quotation from yatra.com was wrong. Later i found it and asked them for refund. Almost 2 months are passed now but still the money is not refunded to my account.

Regards,
Pilot ghosh

Yatra does a push notification telling they provide lots of ecash and advertise. But they do not say it upfront telling ecash can only partly can be redeemed each time. Why don't they send the terms and conditions too in push notification and mention specifically that a person cannot redeem 100% ecash upright along with the push notification. Why hide it under terms and conditions which people seldom read. This is a clear case of duping customers with freebies which customers cannot use. Pathetic marketing just for money. Thoooo.

Sir,
We have booked 3 tickets on 14th march at around 00.32 from kolkata to chennai through indigo flight 6e-3326
For 30th april 2017, got message from yatra through sms in phone that yatra has not received a response from your bank for booking reference number[protected].
Another sms from yatra.com said to check the booking status at https://goo.gl/mcwato.
According to booking status - your first attempt for the payment of rs. 13, 073 done at 14/04/2017, 00:32 hrs was successful, but unfortunately the airline is taking time to respond. Rest assured, your money is safe with us.in case we fail to book the ticket (S), your money will be refunded to the card/account used for transaction.
Please take a note that i have got sms from boi debit card my transaction is completed that rs 13073 has been debited to your account no. From pos on 14/04/2017 but i did't get ticket.
So please arrange to send me the e-tickets to my email address: [protected]@gmail.com. My contact no. Is [protected] or refund my full money back.

Yatra.com is an absolute fraudster, before booking, the fact that only 5% of ecash amount could be redeemable per transaction was never mentioned. It was only when i looked into the faqs after booking i found it. I have worked very hard to earn all this money, and i thought by today's offer (100% ecash) i would be able to get my next flight much cheaper, but i was absolutely shocked when i could redeem only 200 rs.)

I sincerely request yatra.com to let me use the entire ecash on my next booking, since it was their fault to not mention the fact clearly. They have hidden important information, which is a crime in business terms.

Also, the sale was just for 1 hour, thus couldn't have time to read about all the background information, which otherwise is not directly visible.!!

I really the ecash amount!

Aritra paul

We have booked kerla honeymoon package bookking ref id is YH3168942 from date 10th april 2017 to 15th april 2017 .package start from munnar in 10th april and 12 th april is in thekaddy and 13th and 14th april is in Allepey 13th april booked in hotel haweli resort where as 14th is in House boat (rossey houseboat) but now the executive (Mr.Rahul Rode) from yatra called me and said that the House boat is not available and you have to checkin another hotel (Ramada) i request the executive so many times but he said that there will be no option so i want to lodge this complaint against yatra pvt ltd.

Never ever trust yatra
I wrongly trusted yatra and made a hotel booking for my trip where i paid the entire amount upfront (Rs 21158/-) and received a confirmed hotel booking voucher. My yatra refer no is[protected]
They are totally unprofessional and a customer unfriendly organisation
They send me a hotel voucher with "confirmed" hotel booking mentioned in it - take entire money upfront and sit on it for more than 3 weeks and then suddenly unceremoniously and without hint of regret or apology at the immense inconvenience, harassment and financial loss caused to the customer due to their gross incompetence, they cancel the booking unilaterally and initiate refund for money charged.
All the customer desired was peace of mind and the assurance of secure booking based on which he made his travel plans
There is no attempt at assuaging the aggrieved customer whose travel plans have been severely and adversely affected at this totally unprofessional manner of yatra
I appeal to all customers never to trust this company and to blacklist it.
1) the voucher sent on the day i made my booking on 17th march 2017 where it is clearly mentioned confirmed
2) and the message i suddenly received after more than three weeks (12 th april) that they are cancelling my "confirmed" booking as no room is available at the hotel on those days
3) and trusting yatra i had booked my air tickets once i got my hotel confirmation for those dates from yatra

Now who is responsible for this gross incompetence???