[Resolved]  Yatra.com — Manali holiday package

Address:	1802
Website:	www.yatra.com

I discussed with Yatra Marketing Personnel, who is available round the clock with a mobile no and done changes in Itinerary and hotels etc and finally negotiated to include Rohatng pass/Gulaba Valley (Subjected to permit to go from National Green Tribunal) if no permission they take us to to Solang Valley be NOT on direct payment basis(written on Itinerary) but is included in the trip cost. the Last itinerary by marketing Personnel she deleted the word on Direct Payment Base but mentioned Subject to availability.
After paying 11, 500INR online the file was transferred to Operations department, there is no direct mobile, you have to call board line and then the extension, but the extension will be 12Hrs busy and you can enjoy Yatra.com chuk chuk chuk music for 12 hours.They only open Emails from Customers every 7th day or 8th Day and they reply we are working on it. Teh marketing personnel have booked on 8th and we start from Mumbai 8th by Train, which was clearly mentioned on the Email request and they need to pick us from Kalka Railway station. Poor girl doesnt know that Mumbai to kalka is more than 1500kms, she thought I reach same day 8th evening and booked all the hotels wrongly(one day before). She can't do anything since the file is transferred to Operations department. One time they say they are working on it, after 5-6 days new person sends and Email saying the amendment is done. When we open the online booking it still shows the same old wrong dates. No replies to Email then for next 7 days. Second thing now operations are saying Rohtang pass and Solang Valley is on direct payment basis since their taxis are not allowed in that place by the NGT. If they know this why the Marketing personnel lie to the customer to make it more attractive. I send them the evidence Email from Marketing that Rohatang pass is not on direct payment basis. I now have to go to Bur Dubai temple and crack a Coconut to Vinayaka so that the Operations department have to be blessed by god so that they open my Email and start working on it. So that it will be worked with in 2 weeks of time (Best Case Scenario).
I am so sad that we Indians have no place no rules or no law to control this, even if Britishers have written it somewhere all are managed by Gandhiji.