[Resolved]  Yatra.com — Missed Flight due to Bad service at airport by Jetairways

Address:

Bangalore, Karnataka

Hi, My friend Shagun Mathur took the jet airways flight on 20th Nov from bangalore and reached Mumbai(PNR : NPBZKL), there was a 5 hour gap in the hopping flight from Mumbai to Jodhpur. She was sitting right in front of the gate and she was checking the board for status of the flight, till about 11: 10 am the status remained 'Security' and no announcement was made at all. So she had no way to know the flight was about to leave. when she finally inquired at the service desk at 11: 15 am they told the flight had already left and they had left the luggage as well. I cannot fathom how can they have time to leave the baggage at the terminal and not make a single announcement. The status boards are clearly not helping the passengers at all and in fact confusing them. at least a single hint to convey to the passenger the status of the flight would be sufficient for the passenger to not miss the flight. My friend was travelling alone on this route and that too for the first time. She had to face the trauma of being stranded on the mid way and the Jet airways authorities were not at all helping, The service of the Jet Airways flight is pathetic and need some serious amendments otherwise they will lose their passengers like us who have no other option than to trust the service of the flight. I and my family for sure will neither travel nor recommend Jet airways to anybody as a means for travelling to any part of the country. I asked for the refund at the jet airways ticket counter and again through email to their guest relations email. They said it will be refunded but will be done through your agent i.e yatra.com JET AIRWAYS reference number is BOM/CQ/AR/271113/7392359 Please help me get the refund. Thanks, Archit [protected]