Yatra.com — Payment not converted to EMI/ Pathetic response regarding the same.

Address:

Gurgaon, Haryana

I booked a round trip 2014 on 16th december. I paid the amount using the EMI option and I was charged accordingly. The email I received form yatara specifies taht my payment was converted to EMI. Bu when My bill was generated by Citi bank, I was charged the whole amount. I called Citi bank and they said that no instrustion was sent by Yatra to them. I contacted ytraa on 20th January for the same and they said that tis must be some kind of mistake and they will resolve it within 48 hours. I called again a few days later and got the same answer. My payment dat for my credit card was 2nd Feb 2015. I am still waiting for any kind of response from them. My reference number is [protected]. I have been aloyal customer of yatra but after this experience, I am never going back.