Yatra.com — Refund because airline cancelled | |||||
Due to lockdown started in March, all the airlines had to cancel the flights. Indigo cancelled my ticket and refunded the amount as well. But the agency (Yatra) through which I booked the ticket, has not refunded my money. Was this information helpful? | |||||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi, Greetings from Yatra.com! Your refund of INR 5505.99 has been processed from our end on 12 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care
Reply
I had paid 6306 INR but you are showing that I paid 6006 and above that you deducted 500 INR in the name of convenience fee and all which was never mentioned in the app while booking. I want to know where the 300 INR went.
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Hi, Greetings from Yatra.com! We would like to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers and for this booking the convenience fee was charged of INR 400.00 per person. Regards, Yatra Care
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