[Resolved] Yatra.com — unable to check in after getting confirmed booking | |
On 30th dec 2017 i booked a hotel in nahan, hp for 31st dec. I got the confirmation and voucher from yatra.com. Next day when i checked in i came to know that the booking was not confirmed by the hotei as all the rooms in the hotel was full. I was travelling with my wife and an infant kid. Due to this they have to wait inside car for 2 hours. Hotel blames yatra and yatra blames hotel for this. Was this information helpful? | |
Feb 17, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 08, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi Mr Batra, We regret the inconvenience you have gone through. Request you to please share the Yatra booking reference number to enable us to assist you. Thank you Yatra Care Verified Support Jan 11, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Batra, Greetings from Yatra.com! We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns. Regards Yatra Care Verified Support Jan 12, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi Mr Batra, Greetings from Yatra.com. Request you to please share the Yatra booking reference number to enable us to assist you as we haven't received any Yatra booking reference number from you in the above complaint. Thank you Yatra Care Verified Support Jan 14, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Batra, Greetings from Yatra.com. Request you to please share the requested details to enable us to assist you as we have not received it till yet to get this checked. Thank you Yatra Care Verified Support Jan 15, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Batra, Greetings from Yatra.com. Request you to please share the requested details to enable us to assist you as we have not received it till yet to get this checked. Thank you Yatra Care Verified Support Jan 17, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Batra, Greetings from Yatra.com! Would like to inform you that reference number which you are showing it's showed "PROTECTED" every time. Hence, would request you to kindly share the registered e-mail Id which is used in the booking or connect with us at [protected]@yatra.com with the all details to assist you. Thanks Yatra Care Verified Support Jan 17, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Batra, Thank you for your acknowledgment! Would like to inform you that as we have checked with our team hotel did not honor the booking. We sincerely regret the inconvenience faced by you. Please be assured this is most definitely not the quality of service we aim to provide our customers. As a valued customer, your input & feedback is most appreciated and it would definitely help us to ensure a better customer experience. We have shared your feedback with our concerned team to avoid future instances and would like to render our due apologies once again for the inconvenience faced by you. Best Regards Yatra Care | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
We sincerely regret the inconvenience faced by you.
Please be assured this is most definitely not the quality of service we aim to provide our customers. As a valued customer, your input & feedback is most appreciated and it would definitely help us to ensure a better customer experience. We have shared your feedback with our concerned team to avoid future instances and would like to render our due apologies once again for the inconvenience faced by you. Further refund would not be possible on this from our end.
Best Regards
Yatra Care