Yatra.com — wrong commitment

Dear Sir / Madam my booking reference is S636684 1. my wife name had been changed by ur executive mistake i travelled with my own risk.with wrong id proof by my own sources my judicial coat by my own lawyer... 2. hotel as per booking not good . i spend money for 3 star room but i got basic room in hotel as temperorary basis...& hotel room was very bad ... its full of rats he distroyed my sweet box i complaint to hotel manger for it... if i spend money for 3 star room why i lived in basic room.. 3 Mr Vinay sharma tone behaviour or dealing is ver good... but yatra.com experience is very bad... plz resolve my problem...& Soon i will Send u the consumer court notice.. Dear Sir / Madam my booking reference is S636684 1. my wife name had been changed by ur executive mistake i travelled with my own risk.with wrong id proof by my own sources my judicial coat by my own lawyer... 2. hotel as per booking not good . i spend money for 3 star room but i got basic room in hotel as temperorary basis...& hotel room was very bad ... its full of rats he distroyed my sweet box i complaint to hotel manger for it... if i spend money for 3 star room why i lived in basic room.. 3 Mr Vinay sharma tone behaviour or dealing is ver good... but yatra.com experience is very bad... plz resolve my problem...& Soon i will Send u the consumer court notice..