[Resolved]  Yatra — missing 500 rs in the total amount I have spent

I have booked chennai to hyderabad flight on 02 nov 2017 and return on 06 nov 2017 in spicejet flight via yatra. The total fare was rs. 2988.
And according to spicejet policy for seat booking seperately rs.200 each up and down i have paid for seat booking. The total fare including seat was for rs. 3388. Since it is an official trip i was supposed to claim for refund for the total amount of rs. 3388.
But to my surprise the ticket invoice i have received for up and down including seat booking was coming as rs. 2888 chennai to hyderabad - rs. 1220 and hyderabad to chennai - rs. 1668 which is rs. 500 less than the amount i have booked.
Without seat booking amount of rs. 400 the ticket rate is coming to rs. 1468 + rs. 1020 = rs. 2488.
There seems to be a disappearance of rs. 500 which i suppose must have gone as service charge or booking fees.
When enquired with yatra customer care they are pinpointing spicejet for missing money and spicejet also saying that yatra is responsible.
In spite of spending money, i am unable to figure out where it went and i need a valid receipt for this.
My pnr:kdrqhk, nbk8md
Was this information helpful?
No (0)
Yes (0)
Dec 17, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Prabhas,

Greeting from Yatra.com!

We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care
Verified Support
Nov 16, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Prabhas,

Greeting from Yatra.com!

We regret the inconvenience cause to you. We would like to inform you that Yatra invoice with the amount INR 2988.00 has been sent from our end on your register ID.

Thanks
Yatra Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1923
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information