[Resolved] Yatra — No follow up since 12 days | |||
Hi Team, This email is in continuation of the International flights tickets which I purchased for Delhi to Bangkok for June 19 vide Reference No. [protected]. I already informed you guys that my brother Kapil Sagar suffering from Typhoid since last 5 days and the moment Doctor confirmed, I intimated the same to you. Please understand that it is case of emergency and every company have such policy and procedures that flights can be modified with no extra cost. I am a frequent flyer works with American Express and I used to travel a lot and our company already use your travel services and I am really disappointed to know that when it comes to personal services, I am facing these bloody issues of yours. And when it comes to your customer service, it is really pathetic that you guys don't even listen at all. I made numerous calls to you guys in a day. Almost 100 calls in a day and on each call, someone said I need to pay you 2000 as penalty or sometimes 5000 or sometimes even 7000. What the hell is this? I will not pay you even a single penny at all and you have to understand that. He is still unwell, so I need to modify dates to somewhere in July or August and mind it, I will not pay you anything. If I need to pay you 5000, then I would love to pay this amount to Supreme Court Advocate to get this escalated to consumer grievances cell so that they can get it done on their own. Being a employee of a organization, I totally understand how it works when it comes to emergency situations. Respond me to on [protected]@yahoo.com SECOND MAIL:- You careless guys, what the hell you want? Its been more than 12 days I am sending mails to you and following up on my ticket cancellation request and no one is not even replying? I am telling you that once all this dissatisfaction will reach to the saturation level, I will drag this matter to consumer grievances cell and travel authorities of india which can really have a bad impact on your organization. See, I works with a MNC and i know how to float a news that how badly you treat a customer. My brother is ill and admitted in hospital and still I am sending daily mails to you just for the sake that my money should not get wasted. I am telling you i will not pay even a single amount of money to guys as a penalty and I want my money back. Now, after all this, I am leaving this with this note and this is my last communication to you guys. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
At the onset please accept our sincere apologies for the inconvenience caused. One of customer care executive was communicating with you over phone. We hope they have been able to address all your concern up to your satisfaction. We have processed the refund for the can celled ticket for INR 15814 on 17th June under booking reference # [protected]. The credit for this transaction would appear in your account within the next 4-5 working days.
Best Regards
Yatra Care