[Resolved]  Yatra Online / Yatratrip.in — about refund

Address:Adarsh nagar, phalodi (jodhpur), Jodhpur, Rajasthan, 342301

I booked flight ticket from yatra.com on 22nd march 2k19.. That time there was promotion offer for hdfc bank card holder.. 5x cashback points i must to get in 90 days.. I booked ticket in approx 34000.. Already 90 days past.. I complained it to yatra.. 2 days they gave reply and requested me to wait for 24hours.. Now they are not replying my mails.. I already opened 2 complains.. But instead there is no response from their side.. I want my refund.. I want to file complain against yatra.. Please help me in this issue
My reference number is yt35703318
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Aug 3, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Nikhilesh,

Greeting from Yatra.com!

We regret the inconvenience you have faced, kindly allow us time to go through the complaint and assist you, we will connect with you shortly. Request your patience in the interim.

Best Regards,
Yatra Care
Jun 29, 2019
Updated by Nikhileshsharma83
Ok take your time.. and do necessary action..
Thank you
Verified Support
Jul 02, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Nikhilesh,

Greeting from Yatra.com!

As per records, our team was in contact with you and email was also shared with you with the steps to check cashback. Request to kindly check and in case of any error feel free to reply on the same email for our team to assist you further.

Regards
Yatra Care
Complaint comments 

Comments

This is the worst site I have ever come across to I have booked my round domestic trip and on next day my grandfather got expired in that case what should I do Yatra is not giving and rescheduling my amount back such a losers.

Vrindesh Maheshwari
[protected]
Yatra Online / YatraTrip.in Customer Care's response, Jul 3, 2019
Verified Support
Dear Vrindesh,

We are sorry to hear that. Request to kindly share your Yatra booking number for us to assist you.

Regards
Yatra Care

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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