[Resolved] Yatra Online / Yatratrip.in — amount refund | |||||
Dear Sir, Greetings from Yatra.com! Kindly accept our sincere apologies for the inconvenience caused. This is in regards to your booking reference number[protected]. We would request you to please allow us 24-48hrs, Our team will check and update you for the same. We suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers. We assure you that we take all our customer queries and requirements seriously and we aspire to give the best to all our customers. Please feel free to write back to us for any further assistance. Regards, Sarika Yadav Hotel Services Team Yatra Online Pvt. Ltd. [protected]@yatra.com [protected] On 1/1/2019 8:47:46 AM From: jagz.[protected]@gmail.com To: [protected]@yatra.com Subject: Re: Yatra MyBookings Dear Yatra Team I didn’t checked in yesterday’s hotel they have not accepted to check in us kindly refund my amount Jagadeshwar M [protected] On Tue, 1 Jan 2019 at 8:44 AM, jagz m wrote: Dear Yatra Team I didn’t checked in yesterday’s hotel they have accepted to check in us kindly refund my amount [protected] Forwarded message[protected] From: jagz m Date: Mon, 31 Dec 2018 at 10:10 PM Subject: Re: Yatra MyBookings To: [protected]@yatra.com Dear Yatra Team I am not able check in booked hotel kindly refund my amount On Mon, 31 Dec 2018 at 9:28 PM, Yatra.com wrote: Hotel Confirmation Yatra booking no. :[protected]Booking Date : 31 Dec, 2018 Dear M Jagadeshwar, Your booking is confirmed and an acknowledgement of the same was emailed to you. While travelling, please carry a print out of the hotel vouchers and a valid photo-identity proof, where the name is the same as on the voucher. Please note, this email is not your hotel voucher and cannot be used while checking in at the hotel . You will recieve the hotel vouchers for your booking shortly. If you do not recieve your e-ticket/ hotel vouchers or any communication about these, please contact our customer care helpline at[protected] Customer Contact Info [protected] [protected]@yatra.com Passenger DetailsSr No.NameType1M JagadeshwarAdult2Adult1Adult Hotel Details Treebo Aditya ResidencyMon, 31 Dec 2018 - Tue, 01 Jan 2019 Plot. no. 4 Sri Harsha Buildings Vinayaka nagar Near EPTRI Beside JN IDBI Bank Gachibowli Ranga Reddy District HYDERABAD TELANGANA 500032 RoomsRoom TypeGuestRoom CostHotel TaxFee and SurchargesTotal Room Tariff Room 1Standard Double Room2 AdultRs. 1625.14Rs. 440.86Rs. 219.46Rs. 2285.46 Total Room Tariff 1 Room, 2 Adult + Including TaxesRs. 2285.46 OfferRs. -457 Grand TotalRs 1846 16454849 Was this information helpful? | |||||
Feb 8, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 04, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! This is with reference to your concern regarding the Hotel booking under the reference number[protected]. We regret the inconvenience caused to you. We have forwarded the details to our team to look into this concern on priority basis. Kindly allow us sometime, once we have receive an update we will get back to you. Request your patience interm. Regards, Yatra Care Verified Support Jan 08, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! This is with reference to your concern regarding the Hotel booking under the reference number[protected]. We regret the inconvenience caused to you. We have checked the details with our team and as per the investigation, Team has processed your refund of INR 1737.00 into your same account through which you have made the payment. Please note, the credit will reflect into your account with 2-7 working days. Request your patience interm. Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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I want to change it for 11 or 12 jan from Delhi to Hyderabad...…¿???????????????????????¿??????¿???¿?????
Greetings from Yatra.com!
Thank you for contacting us. As we checked booking was scheduled for 30th Dec, booking was no showed and was cancelled on 3rd Jan. Any change on this booking will not be possible as this is not a live booking.
Best Regards,
Yatra Care