[Resolved] Yatra Online / Yatratrip.in — Cancellation by Yatra | |
Dear Sir, I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021. Details mentioned below Spice Jet PNR number :UC8BMJ GO AIr PNR Numnber :- BEP98B Today i came to know from Spice Jet that refund was initiated from Yatra and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020. please confirm the following. 1. I have never asked for a refund of the amount. why it was initiated by you to spice jet for the refund. 2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account 3. What is the status of "Go Airlines" booking Request you to please call me or reply me asap on the above points. Your Regards Rahat Ali Khan [protected] Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 28, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your flight with Go Air has been cancelled by the Airline and they have protected your ticket and fare for future travel. You can do the re-booking through self-service on GoAir App/website goair.in under the “Manage Booking” option by using the booking reference (PNR) of your original booking. You can reschedule the travel for the same passenger for any sector without paying any rescheduling fee. However, fare difference if any will be applicable. Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care | |
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