[Resolved] Yatra Online / Yatratrip.in — cancellation of flight by indigo and yatra.com has not refunded the full amount | |||||
My flight is cancelled by indigo and no alternatives flight given to me by indigo, in this situation i booked another flight and first one is cancelled by indigo agent at airport. I talk to customer care for refund he told me full amount is refunded, but from yatra.com i received a mail for refund of amount only 4437. You please describe me why the charges has been deducted in case where flight is cancelled. And till today i have not received any amount in my account.. indigo has also given to me credit note of full amount of rs 5896. My yatra reference no is[protected] Was this information helpful? | |||||
Nov 22, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Vicky, Greeting from Yatra.com! We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Oct 19, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Vicky, Greeting from Yatra.com! We would like to inform you that the remaining refund has been processed from our end on 19 Oct 2017 for INR 314.00. In case the payment has been made from a private sector bank the refund will take 2-3 working days to reflect in your account and for public sector banks the refund will take up to 7 working days. Best Regards, Yatra Care | |||||
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