[Resolved] Yatra Online / Yatratrip.in — Cancelled ticket not Refund | |||||
I have booked flight ticket on 24.04.2017 Booking reference:[protected] | Booked on: Wed, 04 Jan 2017 Mumbai to Delhi some family problem i can't traveling same day, I has to Cancelled ticket online but they didn't get my money ticket showing Refundable the Amount 9, 800/Rupees my question if People not travel why you deducted money detail are given. Salbeer Singh Rana Mobile no [protected] 1. All Trips 2. Upcoming 3. Mumbai → New Delhi Mumbai → New Delhi Booking reference:[protected] | Booked on: Wed, 04 Jan 2017 Flight Details Mumbai → New Delhi Mon 24Apr Mumbai BOM 17:00 Chatrapati Shivaji 02hr 05min non stop New Delhi DEL 19:05 Indira Gandhi ________________________________________ JetAirways 9W-353 Economy Refundable 60 kgs PNR: TDUNSB Cancelled View Cancellation Policy Type of Fare Refundable Cancellation Policy • Applicable Fee (per passenger per segment) Time of change/cancellation 4400.00 04 Jan, 11:00 to 24 Apr, 15:00 • Partial cancellation is not allowed for tickets booked under special return fare. In such cases both onward and return tickets will be cancelled together. Yatra Offline Cancellation Service Fee 1000 (Per person) Yatra Online Cancellation Service Fee 300 (Per person) Traveller Details Mumbai → New Delhi Name Meal Baggage Seat Mr. Salbeer Singh Rana CANCELLED -- 15 kgs -- Mrs. Manju Salbeer Singh Rana CANCELLED -- 15 kgs -- Miss. Simran Salbeer Singh Rana CANCELLED -- 15 kgs -- Miss. Sonam Salbeer Singh Rana CANCELLED -- 15 kgs -- Fare Details Mumbai → New Delhi Adult x 2 1, 680 Children x 2 1, 680 Fee & Surcharges 6, 440 Meals 0 Baggage 0 ________________________________________ (-) Discount (-) 0 Total 9, 800 Paid on 04 January 10, 250 Through Banktrans | Transaction Id:[protected] ________________________________________ Paid on 04 January 250 Through eCash | Transaction Id: 4F0895V54I757160-YLP Amount Due 200 Was this information helpful? | |||||
Apr 1, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Salbeer, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in the interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Mar 01, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Salbeer, Greetings from Yatra.com! We sincerely apologize for the inconvenience caused to you. Please find the refund calculation as below: Airline cancellation charges - 1779 per person Yatra service fee - 300 per person Promotional discount given at the time of booking - 200 Total refund is INR 1284.00 which is under process and it will take 5-7 working days to reflect in your account. Hope your query has been resolved. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||||
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