[Resolved]  Yatra Online / Yatratrip.in — cheated on hotel booking by yatra.com

Address:

new Type 5/3 survey estate Surey of india Hathibarkala dehradun, Dehradun, Uttarakhand, 248001

My booking ID is[protected] and my confirmation number is YAT[protected].
I was cheated by yatra webside and hotel.i booked hotel worth 1747 rupee to Hotel Sharanya near warangal station.
when i reached hotel hotel manager straightly denied about hotel booking and say they dont have room.If room was booked how can he denied.or further qurey he said that he gave someone that room and give me room which is non AC and dingy where toilet are not even flushed by month and it is soo dirty that i cannt even taken any pic.that lodge is also distant from that hotel and in middle of night in dirrerent lodge vishnu lodge.
I roam for 3 hour just because of yatra.com irresponsibility and carelessness.
next day i had an interview and i claim all to yatra.com for giving me mentle torture.I got checkin in different hotel in late 12 night.
i need all compensation but how can yatra compensate my mentle torture in midnight.
when i asked hotel person to give me recipt or somethig they just straight denied and misbehave with me.
Yatra.com Have to take resposibility for that.
I also attached the misbehavior video of hotel person when i asked for BILL or any document which i can show.
please refer the Yatra claim of room https://www.yatra.com/hotels/hotels-in-warangal/sharanya-hotel.i also attached photo of same room.
https://drive.google.com/file/d/1jZl61DGKX1s68acpnZ1v1s0qq978NYWr/view?usp=sharing
this is link of video of hotel person who misbehave with me