[Resolved]  Yatra Online / Yatratrip.in — cheating by yatra.com

Address:

781007

On 11.04.2018 at 10.30am around i have booked a ticket. The details are as given below & attached with this email,
Yatra ref number:[protected]
Jetairways ref number:[protected]

Airline dept arrival pnr name date of journey
Jetairways, 9w-670 guwahati new delhi yenazj ajay kumar 23/05/2018

However, mistakenly, i have booked ticket for 23rd may’2018 instead of 23rd april’2018. Immediately, i have informed yatra.com customer care executive (Cce) & also, jetairways cce, for rescheduling of the tickets but have not received any positive responses. The reschedule charge is higher than the based fare of the ticket.in the same way for cancellation of the tickets, the charges are higher than the based rate of the tickets. Whereas it was informed in the tickets that (Point no 07/ page 1) that “if ticket is canceled directly from the airlines web site, office or call center, customer needs to inform yatra.com for the refund to be processed. Yatra will levy rs. 400 per passenger per segment”
However, on 3rd /4th called to the yatra.com cce, they have assured that if jetairways do cancellation in free or charge minimum amount than yatra will refund full/ rest amount (Even without taking convenience fees) to me.
In the same way i have again called to the jetairways & requested for cancellation, but didn’t received any good response. And cce of jetairways has informed that they don’t have such norms where they can minimize any charges in cancellation