[Resolved] Yatra Online / Yatratrip.in — cheating of yatra | |||||
Dear Sir I have noted that YATRA is cheating the clients. Yatra feels that customer is fool and expect to dance to their tunes. I am giving below the details I have booked for Srilanka package and the id is YH 4363425 and the travel is to starts on 23.08.2018. Unfortunately my passport was held up with British high commission as I applied for UK VISA. I informed that to Yatra on 22nd Aug and asked them to reschedule that date. I was informed that the date is reschedule o 01.09.2018 and I have to pay aditional Rs 15000/ .I immediatelyI informed YATRA on 24th AAUG that the freight is very high on 01.09.2018 and ask for dates either on 29 Aug or 2nd Sep. There is no confirmation from YATRA ans today on 27th Aug and I have been informed that it is rescheduled on 29th but the charges are Rs 20000/ instead of Rs 15000/ I would like to point out that totally I have paid only 31000/ which included freight. now the freight on 29TH Aug is Rs 17000/ and this additional Rs 20000/ totally I have to spent Rs 37000/ . For the original package I was charged only Rs 31000/ and for reschedule I have to spent Rs 37000/ which is nothing but only cheating. YATRA thinks all are fools and can be cheated I expect YATRA should reconsider its charges, otherwise I have no other option expect to go for consumer forum and to for legal case . Expecting this, I have recorded all the conversation which I had with YATRA in my cellphone . I informed YATRA about this but no reply from them I will also want to ensure that this YATRA cheating should be known to other public by social media like Twitter, Facebook and other web site like mouthsuht .com etc. N.Hariharasubramanian Was this information helpful? | |||||
Oct 9, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Mr Subramanian, Greeting from Yatra.com! We regret the inconvenience caused to you. Request to kindly share the correct Yatra booking number as we are not able to find any booking details with the given number. Thanks Yatra Care. Verified Support Aug 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian, Greetings from Yatra.com! We are not able to access any booking with the reference number you have shared, this seems to be an invalid reference number, kindly check and share the correct reference number or your registered email ID to enable us to check the details. Regards, Yatra Care Verified Support Aug 31, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian, Greetings from Yatra.com! Request to kindly share the above requested details for us to assist you. Thanks Yatra Care Verified Support Sep 04, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian, Greetings from Yatra.com! We hereby would like to remind you to DM us the required details. This will enable us to assist you in resolving your concerns. Regards, Yatra Care Verified Support Sep 08, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Hariharasubramanian, Greetings from Yatra.com! We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us. Warm Regards, Yatra Care | |||||
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