[Resolved] Yatra Online / Yatratrip.in — Complaint for refund issue

Anshul Grover

from Mumbai, Maharashtra

Website:

Yatra.com

Dear yatra.com
I was book a flight jetairways mumbai to delhi for 9th may 2017 (9w311) reference number[protected] it was cancelled by airlines.
And i was file request for refund my money to yatra.com customer executive he told me we refund u r money 3081 rupees. It was file on 8 may 2017 till the date it is not refunded and when i was again call to yatra.com he told me
We apologize for the late and file again my refund request after that i was recieved a mail your refund amount of 2531ruppes will transfer to u r bank in 2 -3 days then i was call again to yatra.com customer executive he again apologies and file my request for right amount 3081rupees. Now i m really disappointed with yatra.com becose last minute cancellation by arline and still i am struggling for refund
I was wondering that yatra.com or jetairways will compensate for that canselletion.
Kindly consider on that
Thanks & regards
Anshul grover

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Jun 24, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Anshul,

Greetings from Yatra.com!

We regret the inconvenience caused. We would like to inform you that we have processed the refund from our end on 24 May 2017 for INR 2531.00 and INR 550.00 has been refunded to your eCash wallet. If payment has been made from a private bank, it will reflect in the same account within 48 working hrs and if payment has been made from nationalized bank, it will take up to 7 working days for the credit to reflect in your account.

Best Regards,
Yatra Care