[Resolved]  Yatra Online / Yatratrip.in — domestic holiday

Address:	110092
Website:	www.yatra.com

I have booked a holiday package to andaman for the month of november from yatra. I have raised a service issue complaint many times and have also spoken to my assigned relation officer hemant. I have followed up many times both on calls and emails but have not received prompt response from the team.

At the time of booking the package, i was promised deluxe category of hotel in this package by the sales officer anil dhama.

However, after checking the images, reviews and feedback of hotel "the kingdom" in havelock island, it is understood that hotel does not belong to deluxe category.

I requested the operations team to kindly update the hotel accommodation at havelock to deluxe category (Symphony palm or similar) as promised.

I was categorically told by the sales representative that the property provided would be of deluxe category. I trusted the brand and did no check this before. It came under my notice when one of my colleague shared his experience of visit to andaman and advised me the category of hotel which "the kingdom" belongs to.

The package was aggreed both on deluxe category and on price quotation provided by sales representative. I have explained this situation to hemant and i am not getting any prompt response from him. Whenever i am trying to reach my relation officer hemant, he is not available and neither he is replying to my emails or providing a callback to confirm if any action is taken by the team

Since the booking was done in good faith, i presume you will be able to upgrade the hotel as promised. We will not entertain economy category of hotels in deluxe package.